Malby Posted February 6 ID:1616026 Share Posted February 6 I ran a normal Malwarebytes Scan which showed no virus infections I then ran AdwCleaner which found a PUP.Optional.TotalAV in my C:|XXXXX|Downloads:|TOTALAV_SETUP.EXE I then ran a check on that individual file using Windows Defender and then using Malwarebytes both of which were clear? Which is correct? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 6 Staff ID:1616027 Share Posted February 6 ***This is an automated reply*** Hi, Thanks for posting in the AdwCleaner Help forum.In order to help us assist you to resolve your issue, please post or attach your latest AdwCleaner log files with your post. https://support.malwarebytes.com/hc/en-us/articles/360039021593 Someone will reply shortly, but in the meantime here are a few resources which may help resolve your issue: Malwarebytes AdwCleaner guide A malicious element isn't being detected? Submit the sample here! Need help with another Malwarebytes product or malware removal? Click here for home support Click here for business support Click here for malware removal help Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted February 6 ID:1616030 Share Posted February 6 7 minutes ago, Malby said: PUP.Optional.TotalAV in my C:|XXXXX|Downloads:|TOTALAV_SETUP.EXE Total AV is considered a PUP, It is not a FP. https://www.malwarebytes.com/blog/detections/pup-optional-totalav Link to post Share on other sites More sharing options...
Malby Posted February 6 Author ID:1616032 Share Posted February 6 This is the AdvCleaner Log File requested AdwCleaner[XXXX].txt Link to post Share on other sites More sharing options...
Porthos Posted February 6 ID:1616035 Share Posted February 6 6 minutes ago, Malby said: This is the AdvCleaner Log File requested Could you zip and upload the detected file? Link to post Share on other sites More sharing options...
JSntgRvr Posted February 6 ID:1616047 Share Posted February 6 TotalAV is flagged as a fake antivirus. 1 Link to post Share on other sites More sharing options...
Malby Posted February 12 Author ID:1617043 Share Posted February 12 On 2/6/2024 at 6:36 PM, Porthos said: Could you zip and upload the detected file? Apologies for delay Porthos Zip file attached TotalAV_Setup.zip Link to post Share on other sites More sharing options...
Porthos Posted February 12 ID:1617053 Share Posted February 12 1 hour ago, Malby said: Zip file attached As I already said it is a PUP and my advice would be to uninstall it. If you really want to keep that junk you will have to ignore the detection. Even the main Malwarebytes program detects it. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 2/12/24 Scan Time: 10:11 AM Log File: 62a6d532-c9c1-11ee-9a7c-001a7dda7102.json -Software Information- Version: 4.6.8.311 Components Version: 1.0.2259 Update Package Version: 1.0.80859 License: Premium -System Information- OS: Windows 10 (Build 19045.3930) CPU: x64 File System: NTFS User: I7-PC\ -Scan Summary- Scan Type: Custom Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 1 Threats Detected: 1 Threats Quarantined: 0 Time Elapsed: 0 min, 4 sec -Scan Options- Memory: Disabled Startup: Disabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 PUP.Optional.TotalAV, C:\MALWARE TEST NO WD\TOTALAV_SETUP\TOTALAV_SETUP.EXE, No Action By User, 8137, 849702, 1.0.80859, , ame, , 5C61B919D5E5BEF168828F597BBA08F7, A759F450C9F1E6815B3DCCD0FFD77E183794334EAF60BA77FB0CD7E5A7D7FDDA Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) Link to post Share on other sites More sharing options...
Malby Posted February 12 Author ID:1617080 Share Posted February 12 1 hour ago, Porthos said: As I already said it is a PUP and my advice would be to uninstall it. If you really want to keep that junk you will have to ignore the detection. Even the main Malwarebytes program detects it. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 2/12/24 Scan Time: 10:11 AM Log File: 62a6d532-c9c1-11ee-9a7c-001a7dda7102.json -Software Information- Version: 4.6.8.311 Components Version: 1.0.2259 Update Package Version: 1.0.80859 License: Premium -System Information- OS: Windows 10 (Build 19045.3930) CPU: x64 File System: NTFS User: I7-PC\ -Scan Summary- Scan Type: Custom Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 1 Threats Detected: 1 Threats Quarantined: 0 Time Elapsed: 0 min, 4 sec -Scan Options- Memory: Disabled Startup: Disabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 PUP.Optional.TotalAV, C:\MALWARE TEST NO WD\TOTALAV_SETUP\TOTALAV_SETUP.EXE, No Action By User, 8137, 849702, 1.0.80859, , ame, , 5C61B919D5E5BEF168828F597BBA08F7, A759F450C9F1E6815B3DCCD0FFD77E183794334EAF60BA77FB0CD7E5A7D7FDDA Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) Thanks again for your speedy response I will take your advise and uninstall it. Link to post Share on other sites More sharing options...
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