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Welcome smile.png
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... smile.png

The tool downloaded FRST64 to C:\Users\Will\Downloads\FRSTEnglish.exe.

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved. (C:\Users\René\Downloads)
  • Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Temporarily disable your AntiVirus and AntiSpyware protection - instructions here.

Please visit the ESET Online Scanner website

  • Click the One-Time Scan button to download the esetonlinescanner.exe file to the Desktop
  • Double click esetonlinescanner.exe. then the GetStarted button.
  • Accept the Terms of Use  and the Get Started again.
  • Enable reccomended options, and continue.
  • Select the Full scan
  • Enable Eset to detect and quarantine potentially unwanted applications
  • Click StartScan
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop.
  • Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program.

Attach the ESET log.txt report.

 

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

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Tips to help protect from infection

Thanks

 

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