ThomasRJ Posted February 5 ID:1615862 Share Posted February 5 Someone hacked my computer and was able to remote access it. I disabled Remote Access Connection Manager, Remote Desktop Configuration, and Remote Desktop Services. I ran Malwarebytes and it quarantined some files. I also ran Farbar Recovery Scan Tool. I am still trying to recover from all the information the hacker obtained and want to make sure it is safe to use my computer again. Thanks, Ron Virus Check first 05Feb24.txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 5 Root Admin ID:1615878 Share Posted February 5 Hello @ThomasRJ Please RESTART the computer. Then run all the steps below. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: If you have not done so already - Enable System Protection and create a NEW System Restore Point Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Please run the following scans: Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Thank you Link to post Share on other sites More sharing options...
ThomasRJ Posted February 6 Author ID:1615906 Share Posted February 6 I have completed all the steps and attached requested files. I didn't see any malicious files remaining after the initial ones that were quarantined by Malwarebytes this morning. FRST.txt Addition.txt Malwarebytes Virus Check 05Feb24.txt AdwCleaner[S00].txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 6 Root Admin ID:1615917 Share Posted February 6 Thank you for the logs @ThomasRJ Let me have you run a couple of antivirus scans and see if they're able to locate anything. Dr.Web CureIt! Please download the Dr.Web CureIt! anti-virus utility https://free.drweb.com/ You will need to send them an email to obtain a link to download the scanner, please do so The downloaded file will normally have a unique name such as: q7a9tr4p.exe Close all open applications and locate the downloaded file and double-click to run it The program will take a moment to launch and bring up the License and Update screen Place a check mark to agree to the terms and then click on the Continue button Click the underlined link Select objects for scanning On the top left click the Scanning objects that should automatically check all objects Click the small wrench and make sure there is a check on Automatically apply actions to threats Then click the large button on bottom right Start scanning Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad The log is saved in the folder named Doctor Web in the top of your user profile folders Please attach that log on your next reply Link to post Share on other sites More sharing options...
ThomasRJ Posted February 6 Author ID:1615999 Share Posted February 6 Dr. Web Cureit! detected and neutralized 35 threats. I attached the log. After the scan I can no longer open apps using my Task Bar. I attached a snap shot of the message I get. cureit.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 6 Root Admin ID:1616045 Share Posted February 6 Great, that was a good run. Please run the following now @ThomasRJ Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process [ 1 ] Please make the following system changes. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed. Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions [ 2 ] I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on the Scan Options & select the FULL scan. Then start the scan. Have lots of patience. It may take several hours. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on the screen display. The only things that count are the End result at the end of the run. The scan will take several hours. Leave it alone. It will remove any other remaining threats as it goes along. Take a very long break, do your normal personal errands .....just do not use the computer during this scan. This is likely to run for many hours as previously mentioned ( depending on the number of files on your machine & the speed of the hardware.) The log is named MSERT.log and the log will be at C:\Windows\debug\msert.log Please attach that log with your next reply. It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not. Then it writes into the log on your computer what it found. Thank you Link to post Share on other sites More sharing options...
ThomasRJ Posted February 7 Author ID:1616106 Share Posted February 7 Scan completed and file is attached. msert.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 7 Root Admin ID:1616194 Share Posted February 7 Thank you for the log. Nothing major found. Please run the following scan Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop. (Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021) Download: Kaspersky Virus Removal Tool https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe How to run a scan with Kaspersky Virus Removal Tool 2020 https://support.kaspersky.com/15674 How to run Kaspersky Virus Removal Tool 2020 in the advanced mode https://support.kaspersky.com/15680 How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan https://support.kaspersky.com/15681 Select the Windows Key and R Key together, the "Run" box should open. Drag and Drop KVRT.exe into the Run Box. C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box. add -dontencrypt Note the space between KVRT.exe and -dontencrypt C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box. That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file. Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply. To start the scan select OK in the "Run" box. A EULA window will open, tick all confirmation boxes then select "Accept" In the new window select "Change Parameters" In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start... When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue" When complete, or if nothing was found select "Close" Attach the report information as previously instructed... Thank you Link to post Share on other sites More sharing options...
ThomasRJ Posted February 7 Author ID:1616205 Share Posted February 7 Scan is completed and attached. report_2024.02.07_15.10.49.klr.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 7 Root Admin ID:1616207 Share Posted February 7 That looks good, Please run these steps again Please run the following scans: Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Thank you Link to post Share on other sites More sharing options...
ThomasRJ Posted February 7 Author ID:1616215 Share Posted February 7 I have completed and attached the requested scans. I ran Farbar Recovery Scan Tool after the first two scans and restarting the computer. AdwCleaner[S03].txt Malwarebytes Virus Check 07Feb24.txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 7 Root Admin ID:1616217 Share Posted February 7 Thank you for the logs. No malware threats found but there does appear to be some issues with the system still. Please do the following Please make the following change in Malwarebytes if you're using the Premium or Trial version Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab. Then turn off "Always register Malwarebytes in the Windows Security Center" Restart the computer It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article and setup exclusions between Malwarebytes and Windows Defender Malwarebytes for Windows antivirus exclusions list https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list Then RESTART the computer. Then run the following for me Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Then also run the following Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Thank you Link to post Share on other sites More sharing options...
ThomasRJ Posted February 8 Author ID:1616222 Share Posted February 8 I selected "Always register Malwarebytes in the Windows Security Center" to off, then restarted the computer and ran Farbar Service Scanner and SecurityCheck. Both scans are attached. FSS.txt SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 8 Root Admin ID:1616244 Share Posted February 8 Thank you. Those logs look good. How is the computer running now? Are there still any signs of infection or other unresolved issues? Link to post Share on other sites More sharing options...
ThomasRJ Posted February 8 Author ID:1616340 Share Posted February 8 The only sign I ever had was seeing someone accessing my computer. I don't think that has happened since I disable Remote Access Connection Manager, Remote Desktop Configuration, and Remote Desktop Services. I didn't know how they got access so that was my main concern, to make sure there wasn't some virus/bug that would cause my computer to let them have access again. Do you think the scans you have had me run have eliminated any virus/bugs they could have installed to gain access to my computer? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 8 Root Admin ID:1616366 Share Posted February 8 Yes, the scans and logs do not appear to show any indications of an issue at this time. Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. Please attach that file to your next reply. (not compulsory) Link to post Share on other sites More sharing options...
ThomasRJ Posted February 8 Author ID:1616378 Share Posted February 8 I ran KPRM as instructed and attached the log. kprm-20240208112626.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 8 Root Admin ID:1616405 Share Posted February 8 Thank you @ThomasRJ All looks good. I'll go ahead and close your topic and wish you well. Take care and stay safe out there Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 8 Root Admin ID:1616406 Share Posted February 8 We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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