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Oh boy, really weird things started happening today...

TaxSleuth
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TaxSleuth

TaxSleuth

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PC is Windows 10.  Today it re-booted while I was sitting here.  When I went to log back into the desktop.  It said

my PIN had been lost.  Then, it wouldn't let me reset the PIN.  Eventually, I was locked out of my own PC because

only my login had adminstrator rights and without administrator rights I couldn't log in.   EVENTUALLY, I found

something called "PassFab" by 4Winkey and was able to break into my locked computer.

But that was only the beginning of the weirdness.   Malwarebytes would not run (and it still doesn't).

I had definitely established RESTORE POINTS a few weeks ago.  Those can't be found.  I have not

upgraded Windows 10 recently.  (by this I mean in last couple of weeks).

I wound up launching services.msc and many services that should be running were now disabled.  For example,

Malwarebytes services were now disabled.  I re-started them but MalwareBytes still did not work.

Anyway, I am still hoping that I am not affected, but that a file somewhere is corrupted.  However,

I cannot run SFC /Scannow and I did a deep check on my computer a few weeks back.  Ran all sorts of

special Antivirus, SFC, the other things--all this without any hitches a few weeks ago.

So, help me, Obi-wan....

I have gone ahead and generated the logs and have attached them here.

 

 

 

 

mbst-grab-results.zip

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JSntgRvr

JSntgRvr

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Welcome smile.png
 
Please download 
Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click FRST(64) and select Run as administrator.
  • Make sure that under Optional Scans, there is a checkmark on Addition.txt.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach this file to your reply.
  • The tool will also produce another log (Addition.txt ). Please attach this to your reply.
Edited by AdvancedSetup
Corrected font issue
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JSntgRvr

JSntgRvr

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Welcome smile.png
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... smile.png

  • Download the enclosed file  Fixlist.txt
  • Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

 

Lets give a try to Malwarebytes Antimalware and Adwcleaner to scan your computer

https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/\

https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/
 

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TaxSleuth

TaxSleuth

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Okay, so when I ran the repair you recommended.  My computer became non-functional.  It lost access to internet and printers etc.  I therefore did a System Restore, and now it is back to working.  It is working

so much better now, but I realize I am not out of the woods.

I understand this is not your procedure (doing a restore) , but in this instance, the cure was too 'brute force'.  I am uploading the fixlog.  I have glanced thru it and I can see the many 'attention' indicators,

can we work through the issues it flagged?  I hope you aren't offended, I know to do this wonderful work you do, you need to be systematic about this.

You also suggested I run malwarebytes and adwcleaner.  I ran adwcleaner.  

I have malwarebytes installed but it will not launch.  (?)  Should I delete and re-install it?

Charles

 

AdwCleaner[C01].txt AdwCleaner[S01].txt Fixlog.txt

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JSntgRvr

JSntgRvr

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Congratulations.
 
Use this application to remove tools used and their quarantined items:
 
Please download KpRm by Kernel-panik and save to your Desktop.

  • Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

  • Put a check mark next to these items:

- Delete tools

- Create Restore Point

- Delete now

  • Click the "Run" button.

automatic.png

  • When the tool has finished, it will create and open a log report and  delete itself.

A few final recommendations:

  • Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
  • Make sure you're backing up your files
  • Keep all software up to date - PatchMyPC -
  • Keep your Operating System up to date and current at all times -
  • Further tips to help protect your computer data and improve your privacy:
  • Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

Further reading if you like to keep up on the malware threat scene:
 
Malwarebytes
 
Bleepingcomputer
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for contacting Malwarebytes. Regards. smile.png

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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We're glad that we were able to assist you.

The following information will help you to keep your computer and data safer as well as improve your overall privacy

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/780233/best-password-manager/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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