Shopify app website blocked (https://filemonk.io)

[filemonk]

We run a Shopify app that lets merchants sell digital products - Filemonk. It appears that when a store's customers try to access the website with Malwarebytes installed, it tells them the website is blocked due to suspicious content. This is the link they tried to access: https://app.filemonk.io/orders/d589ba26-f67d-49c4-9678-ee630c221af7

It appears that the domain is on Malwarebytes' false positives list. Can you get this removed please? We have no suspicious content on the platform, as we routinely run malware checks across all files & digital content. In this specific link, the merchant is selling tools for therapists and it's not a great experience for their customers.

See screenshot from customer. For what it's worth, I also installed Malwarebytes and it didn't get picked up as a potentially malicious domain. Need advise here on next steps. Thanks.

[Porthos]

This is a heuristic block on the actual downloads on the following page

https://app.filemonk.io/orders/d589ba26-f67d-49c4-9678-ee630c221af7

I have moved your post to the correct section so the Browser Guard team can look into it.

[BjelakovicL]

Hi,

The site has been whitelisted. Please allow 15-30 minutes for the changes to take effect.

[filemonk]

Thank you for the quick response. Appreciate it. Can I ask what was picked up as a part of the heuristic blocking or what we can do better to avoid false positives like this?

[Porthos]

1 minute ago, filemonk said:

Can I ask what was picked up as a part of the heuristic blocking

Browser guard is very aggressive with downloads especially Word docs and PDF's as those are used in ransomware scams.