derbyday Posted January 30 ID:1614871 Share Posted January 30 Hi, Windows Security keeps posting this virus. Trojan:HTML/Phish.BBU!MTB and don't let me quarantine or remove it. I have noticed, though there is a similar forum post. I tried to follow the steps there. However, it still popping up to me. Please find more details down below & I attached FRST.txt & Addition.txt generated by FRST64.exe. containerfile: C:\Users\[my_pc_user_name]\AppData\Local\Google\Chrome\User Data\Default\Cache\Cache_Data\f_000207 file: C:\Users\[my_pc_user_name]\AppData\Local\Google\Chrome\User Data\Default\Cache\Cache_Data\f_000207->(SCRIPT0003) Tried steps from the forum post. I have run Microsoft Safety Scanner in full scan. Found nothing. I tried ESET Onlinescanner, got the same result. AdwCleaner also failed in a sense of cleaning this particular malware. Kaspersky Virus Removal Tool 2020 ended up as the previous three options. Could you please help me to resolve this issue? Thank you a lot in advaced! Cheers! Addition.txt FRST.txt Link to post Share on other sites More sharing options...
David H. Lipman Posted January 30 ID:1614873 Share Posted January 30 (edited) It may be an email in the Google Cache. It is just a HTML File for a Phish. It is not a virus. It is only an issue IFF you you fell for the Phish and supplied User Credentials that would compromise the site(s) those credentials represent. Clear cache & cookies On your computer, open Chrome. At the top right, click More . Click More tools Clear browsing data. At the top, choose a time range. To delete everything, select All time. Next to "Cookies and other site data" and "Cached images and files," check the boxes. Click Clear data. Edited January 30 by David H. Lipman Edited for content, clarity, spelling and/or grammar Link to post Share on other sites More sharing options...
derbyday Posted January 30 Author ID:1614877 Share Posted January 30 Hi @David H. Lipman, I have tried this option, as well. But Windows Security keep showing this to me as a virus. I have checked my extensions & there is nothing new what I have installed recently. I use most of them for years. I even tried to clear the folder what I mentioned above. What sort of user credentials could it be? How can I detect whether I fell or not? Link to post Share on other sites More sharing options...
David H. Lipman Posted January 30 ID:1614879 Share Posted January 30 As the Microsoft provided name indicates it is a trojan and not a virus. Trojan:HTML/Phish.BBU!MTB Phish are about harvesting credentials or Personally Identifiable Information (PII). For example a Bank Phish may try to harvest login credentials to a local or state run bank. It could try to harvest a Gmail account or a Yahoo account Logon Name and password. If it is a fake package Phish they may try to harvest your mailing address, name age, Credit Card and other PII. That is what a Phis does. Once the actor harvests the data, they may use it against you. But you would have had to view the content of that Phish (in HTML format which is the code for rendering content in a Browser) and the provided real information. As a residual disk file it does nothing but like Microsoft did, it can be detected. If you completely clear the Cache then it will be removed. If you Sync your Chrome data, it can be moved back onto your PC. Link to post Share on other sites More sharing options...
derbyday Posted January 30 Author ID:1614886 Share Posted January 30 I see, I have cleared the cache several times now & the file not even existing anymore. I ran another scan & it keeps popping up. I noticed though it was detected ten days ago. I have attached a screenshot where you may see the file is not even there. I am still not sure how to get rid of this, though. Link to post Share on other sites More sharing options...
David H. Lipman Posted January 30 ID:1614896 Share Posted January 30 33 minutes ago, derbyday said: I see, I have cleared the cache several times now & the file not even existing anymore. I ran another scan & it keeps popping up. So you are saying that Windows Defender still pops of a notification that of Trojan:HTML/Phish.BBU!MTB being found after a Cache clearing? Link to post Share on other sites More sharing options...
derbyday Posted January 30 Author ID:1614900 Share Posted January 30 Exactly. I did not signed back to Chrome & all of the extensions are disabled. Link to post Share on other sites More sharing options...
David H. Lipman Posted January 30 ID:1614916 Share Posted January 30 @derbyday Another person will be assisting you later on with a more formal step-by-step removal process. Thanks for your patience. Link to post Share on other sites More sharing options...
Solution JSntgRvr Posted January 31 Solution ID:1614928 Share Posted January 31 Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... Download the enclosed file Fixlist.txt Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe) This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Download AdwCleaner and save it to your desktop. Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now ... When the scan has finished a Scan Results window will open. Click Cancel (at this point do not attempt to Quarantine anything that is found) Now click the Log Files tab ... Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the scan. Please attach the file in your next reply. 1 Link to post Share on other sites More sharing options...
derbyday Posted January 31 Author ID:1614977 Share Posted January 31 Hi @JSntgRvr, Thank you for helping me! I have followed you step-by-step guide & it seems it helped to me. Now the issue has gone. Please find the files attached what you have asked for. I am looking forward to your thoughts! 😊 AdwCleaner[C00].txt AdwCleaner[S00].txt Fixlog.txt 1 Link to post Share on other sites More sharing options...
JSntgRvr Posted January 31 ID:1615010 Share Posted January 31 Open a command prompt as an Administrator. At a the command prompt type the following and press Enter: CHKDSK /R The computer will ask you to schedule CHKDSK at startup. Select Yes (Y). Restart the computer. Upon restarting the computer CHKDSH will run. Let it do its thing unhindered. Let me know when finished. Link to post Share on other sites More sharing options...
derbyday Posted January 31 Author ID:1615011 Share Posted January 31 I have finished the check disk. Afterwards, system has been booted as it intended to. Shall I check anything else? Link to post Share on other sites More sharing options...
JSntgRvr Posted January 31 ID:1615026 Share Posted January 31 Download the enclosed file Fixlist.txt Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe) This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Link to post Share on other sites More sharing options...
derbyday Posted January 31 Author ID:1615036 Share Posted January 31 This time FRST64 was very fast. Please find Fixlog.txt attached. Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted January 31 ID:1615044 Share Posted January 31 All clear. How is the computer doing? Link to post Share on other sites More sharing options...
derbyday Posted January 31 Author ID:1615045 Share Posted January 31 It seems everything is fine! Thank you a lot for your help! Nothing pops up now. 🙂 Link to post Share on other sites More sharing options...
JSntgRvr Posted January 31 ID:1615046 Share Posted January 31 Congratulations. Use this application to remove tools used and their quarantined items: Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. Make sure you're backing up your files Keep all software up to date - PatchMyPC - Keep your Operating System up to date and current at all times - Further tips to help protect your computer data and improve your privacy: Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: Microsoft Edge: Mozilla Firefox: uBlock Origin Google Chrome: Microsoft Edge: Mozilla Firefox: Further reading if you like to keep up on the malware threat scene: Malwarebytes Bleepingcomputer Hopefully, we've been able to assist you with correcting your system issues. Thank you for contacting Malwarebytes. Regards. Link to post Share on other sites More sharing options...
derbyday Posted January 31 Author ID:1615049 Share Posted January 31 Thank you a lot once again! Bit off topic, though would you recommend Google's password manager or shall I choose a bit more serious one? Link to post Share on other sites More sharing options...
JSntgRvr Posted January 31 ID:1615051 Share Posted January 31 I believe google is free. Better ones are quite expensive. Link to post Share on other sites More sharing options...
derbyday Posted January 31 Author ID:1615053 Share Posted January 31 All right, got it! Thanks! 🙂 Link to post Share on other sites More sharing options...
David H. Lipman Posted January 31 ID:1615074 Share Posted January 31 Thank you @JSntgRvr Is there anything else @derbyday ? 1 Link to post Share on other sites More sharing options...
derbyday Posted January 31 Author ID:1615075 Share Posted January 31 Hi @David H. Lipman, that was it. Thank you lot for you, as well! 🙂 Link to post Share on other sites More sharing options...
David H. Lipman Posted January 31 ID:1615078 Share Posted January 31 Link to post Share on other sites More sharing options...
David H. Lipman Posted January 31 ID:1615079 Share Posted January 31 We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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