Dublin70 Posted January 29 ID:1614575 Share Posted January 29 My friend has a 7 day old pc that has uncertain afflictions. This morning she turned it on and apparently clicked on "something" which brought up a Windows Defender Alert of system being shut down. We figured it was a scam so I did task mgr and shut it down. My next thought was to download MWB to the new system. I did so but when I went to the downloads folder it was not there. The system then went into a coma - it will not turn on. Can someone help me with this problem. I contacted HP support and tried their "solutions" but no deal. Thank you. Link to post Share on other sites More sharing options...
Dublin70 Posted January 29 Author ID:1614577 Share Posted January 29 None of these solutions will work for a dead pc. Thanks. Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614578 Share Posted January 29 4 minutes ago, Dublin70 said: My friend has a 7 day old pc I suggest returning it and getting a replacement. You should not have a 7-day old system that won't start. Link to post Share on other sites More sharing options...
Dublin70 Posted January 29 Author ID:1614581 Share Posted January 29 Agree. It started until this stuff happened this morning. My question - when I downloaded the mwb program shouldn't it have gone to the downloads folder? Isn't that the standard location? Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614583 Share Posted January 29 4 minutes ago, Dublin70 said: My question - when I downloaded the mwb program shouldn't it have gone to the downloads folder? Isn't that the standard location? Yes, The downloads folder is the default for all browsers. Is it not starting at all? Link to post Share on other sites More sharing options...
Dublin70 Posted January 29 Author ID:1614594 Share Posted January 29 No. We have had multiple attempts with the HP tech - his final solution was to ship it back to HP for repair. The thing about that is trust. We have stuff on that drive that would probably be accessible. We are now wondering if the ac adapter is causing a problem. The power button, when pressed, a light comes on indicating power has reached it and then goes out and the system does not start. I might order one - if no cure, I can send it back. Thanks. Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614596 Share Posted January 29 1 minute ago, Dublin70 said: We have had multiple attempts with the HP tech - his final solution was to ship it back to HP for repair. Where was bought? Was it direct from HP's site? 2 things I will never recommend to my clients, 1 HP computers unless they are business class models. 2 All-in-ones in general. Link to post Share on other sites More sharing options...
Dublin70 Posted January 29 Author ID:1614606 Share Posted January 29 Well a little late for that advice. I have a Dell AinOne that is 11 years old-win7. Decided to upgrade so went to HP as it was on sale. So think I will try the ac adapter replacement. Thanks for thoughts. Link to post Share on other sites More sharing options...
Dublin70 Posted January 29 Author ID:1614607 Share Posted January 29 Also, Staples purchase. Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614610 Share Posted January 29 1 minute ago, Dublin70 said: Also, Staples purchase. Take it back to Staples. You should not have to send it back to HP since it is only 7 days old. Do you even see the HP screen when trying to start the computer? 4 minutes ago, Dublin70 said: So think I will try the ac adapter replacement. Be sure to get a genuine HP adapter and not some generic compatible one. Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614611 Share Posted January 29 6 minutes ago, Dublin70 said: I have a Dell AinOne that is 11 years old No one builds them like they used to sadly. Link to post Share on other sites More sharing options...
Dublin70 Posted January 29 Author ID:1614628 Share Posted January 29 Sadly, nothing seems to be as good as it used to be! So frustrating. My concern is the stuff that's on that drive if I take it back to Staples. That's why I am hesitant to do the return. Passwords that relate to medical stuff. So don't know if I should. Don't see any kind of screen. Light flickers momentarily then off. Will not start - that's why I think it may be a power issue. I've tried umpteen million suggestions from many kind people wanting to help but no deal. Thanks again. Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614633 Share Posted January 29 (edited) 4 minutes ago, Dublin70 said: My concern is the stuff that's on that drive if I take it back to Staples. Most of the AIO's are coming with Device Encryption enabled by default. This means if it was set up with a MS account, without the password, no one can access any data without the password. Even if the drive is pulled. Edited January 29 by Porthos Link to post Share on other sites More sharing options...
Dublin70 Posted January 29 Author ID:1614635 Share Posted January 29 Hmm. She set it up so don't know if it was done through MS account for sure. I'm also concerned that it may have a virus since that download of MWB did not reach the download folder. I think we will go to Staples tomorrow and talk to them about options. I'll just hope for the best answer. Thanks again for all your input. Most appreciated. Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614638 Share Posted January 29 Looks like either you or she is also trying to get assistance elsewhere as well. https://www.elevenforum.com/t/scam-or-real.21984/ Link to post Share on other sites More sharing options...
Dublin70 Posted January 29 Author ID:1614648 Share Posted January 29 Yep - 4 pages worth -- plus HP tech... power -- what do you think -- ac adapter... I mean I have tried EVERYTHING! that has been suggested. Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614649 Share Posted January 29 1 minute ago, Dublin70 said: power -- what do you think -- ac adapter... I mean I have tried EVERYTHING! that has been suggested. I detect a citrus quality with this system. What exact model is this HP?? 1 Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614650 Share Posted January 29 52 minutes ago, Dublin70 said: That's why I am hesitant to do the return. Passwords that relate to medical stuff. Site passwords? Change them from another computer. Link to post Share on other sites More sharing options...
Dublin70 Posted January 29 Author ID:1614652 Share Posted January 29 True - will check that out. Thanks. Cute lemons. Link to post Share on other sites More sharing options...
Dublin70 Posted January 29 Author ID:1614653 Share Posted January 29 24-DF1046 Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614654 Share Posted January 29 5 minutes ago, Dublin70 said: 24-DF1046 I believe I found it. Definitely a budget system. https://www.staples.com/hp-24-all-in-one-desktop-computer-intel-core-i3-1115g4-8gb-memory-256gb-ssd-318l8aa-aba/product_24506591 https://support.hp.com/us-en/document/c08297153 Link to post Share on other sites More sharing options...
Porthos Posted January 29 ID:1614657 Share Posted January 29 (edited) @Dublin70 Did HP suggest th following? Unplug the AC adapter (at the computer not from the wall) and hold the power button down solid for 30 seconds and then plug it in and try to restart. That would my first step if it was on my workbench. Edited January 29 by Porthos Link to post Share on other sites More sharing options...
Dublin70 Posted January 30 Author ID:1614803 Share Posted January 30 We tried so many steps right now it is all a blur. I believe that was attempted. We did a lot of plugging and unplugging. She is at Staples right now with the adapter. She wants them to plug it into a system and see if it works. If it does, then we will know the hardware is the problem and she will ask for a replacement. Also, is AdwCleaner something to avoid bad stuff? Thanks again. Link to post Share on other sites More sharing options...
Porthos Posted January 30 ID:1614810 Share Posted January 30 16 minutes ago, Dublin70 said: Also, is AdwCleaner something to avoid bad stuff? It is not as thorough as Malwarebytes. But only Premium will "avoid" the bad stuff as you say. Link to post Share on other sites More sharing options...
Dublin70 Posted January 30 Author ID:1614817 Share Posted January 30 I do have premium once I get pc up and running. Will using both be a problem? or just use Premium.? Took ac adapter to Staples - worked so PC going back to them and they are going to "fix"...if they can't they will give her a new one. Thaks. Link to post Share on other sites More sharing options...
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