Browser Guard keeps not recognizing premium?

[SecurityNut1]

Hi! As the title says, my browser guard does not want to recognize my malwarebytes premium. When I remove and reinstall browser guard, it recognizes it, but when I shut down and reboot my computer then it goes back to not recognizing it. Could I get any help with this issue? 

[Porthos]

36 minutes ago, SecurityNut1 said:

Could I get any help with this issue? 

Please do the following so that we may take a closer look at your system.

Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• 
• 
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

[SecurityNut1]

Here you go. 

mbst-grab-results.zip

[Porthos]

12 minutes ago, SecurityNut1 said:

Here you go. 

Check for updates in Malwarebytes Premium.

[SecurityNut1]

Malwarebytes is now updated to 4.6.8. 

[Porthos]

10 minutes ago, SecurityNut1 said:

Malwarebytes is now updated to 4.6.8. 

Good, Do you still have the issue?

[SecurityNut1]

Unfortunately, the issue still persists. I could try removing it, reinstalling it, and then restarting my computer if needed. 

 

[Porthos]

The only thing I can suggest is to clean install Malwarebytes Premium and uninstall and reinstall Browser Guard.

Uninstall Browser Guard first and restart the browser.

Then use the support tool to do the clean install of premium, restart the computer and reinstall BG.

I also suggest turning off the following 2 settings in Edge as well.

 

[SecurityNut1]

I have done those steps, but the issue is still persisting. 

[Porthos]

Post a new set of logs from the support tool.

Also, download and attach Debug logs from Browser Guard.

Edited January 27 by Porthos

[SecurityNut1]

mbst-grab-results.zipBG-Logs_v2.6.20_2024-01-27_151031.txt Here you go!

[Porthos]

Has nothing to do with your issue but I suggest you turn off rootkit scanning back to the default off.

Scanning in rootkit mode does eliminate some whitelisting. It should only be used if there is an infection that Malwarebytes can't remove from normal scan mode. 

[SecurityNut1]

Ok, I will do that. 

[gatortail]

Please try clicking on Factory reset on the Browser Guard Support page.

[SecurityNut1]

Hi, I have since removed browser guard in favor of using another extension (the new extension works fine) since the time of my last post. Sorry, and I thank you for your help.

[Porthos]

12 minutes ago, SecurityNut1 said:

I have since removed browser guard in favor of using another extension

FYI, Browser Guard is an integral part of the overall protection of the computer. There are things that browser guard stops that the premium Malwarebytes does not. This is by design. Some detections are browser guard only detections.

[Porthos]

Just because Browser Guard does not detect Malwarebytes Premium as installed/activated does not mean that both are not protecting you. You are just having a glitch.

That was basically put there as a marketing tool to get BG users to buy Malwarebytes premium.

 

[gatortail]

A fix was released in v2.6.23