I think my PC was Infected by Bios Rootkit

[hainguyen133]

I belive my computer has been hacked and infected by Bios Rootkit. Hackers have taken over my email account, Luckily, I got my email account back, signed out of my other devices, and set up 2-step security. But the nightmare wasn't over yet. After getting my account back, I tried reinstalling the operating system and formatting all my hard drives. And after reinstalling the operating system, I discovered I was still bothered by the keylogger. Now what should I do to remove it?
P/s: Maybe they even hacked my webcam

[hainguyen133]

Please can someone read this and guide me on how to solve this problem

 

[JSntgRvr]

Let's get the info to get the process started.

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

[hainguyen133]

Here is It

mbst-grab-results.zip

[JSntgRvr]

Let's begin... 

There is no evident malware in your logs. Just orphaned entries.

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64.exe is saved.
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

• The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
• Close all open applications and locate the downloaded file and double-click to run it
• The program will take a moment to launch and bring up the License and Update screen
• Place a check mark to agree to the terms and then click on the Continue button
• Click the underlined link Select objects for scanning
• On the top left click the Scanning objects that should automatically check all objects
• Click the small wrench and make sure there is a check on Automatically apply actions to threats
• Then click the large button on bottom right Start scanning
• Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
• The log is saved in the folder named Doctor Web in the top of your user profile folders
• Please attach that log on your next reply

[hainguyen133]

Ok I will do it

[hainguyen133]

Here is It

cureit.log Fixlog.txt

[hainguyen133]

I'm sorry, I forget to check on Automatically apply actions to threats. Please check these 2 files.

Fixlog.txt cureit.log

[JSntgRvr]

All clear. How is the computer doing?

[JSntgRvr]

Are we done?

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks