Can't access anti virus cites (Malware bytes, virus total, mcafee, etc.)

[CoolIsaac545]

I can't can't access anti virus cites. I have quartined all files that have been deemed to be dangerous yet I still can't access selected cites. I've tried using surfshark VPN and it still gets blocked for whatever reason opera gx built in VPN seems to fix it. I still want all malware off my PC so if you guys k now I fix I could greatly appreciate it :D

[Porthos]

6 minutes ago, CoolIsaac545 said:

I still want all malware off my PC so if you guys k now I fix I could greatly appreciate it

Let's get the info to get the process started.

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
  Then be patient for the next expert to take your case.

Thank you

[MKDB]

Hello  @CoolIsaac545  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

Please attach the requested zip file in order to help you.

Thank you!

[CoolIsaac545]

What is the ticket number?

[CoolIsaac545]

oh wait nm

[CoolIsaac545]

mbst-grab-results.zip

[MKDB]

@CoolIsaac545

We will use Farbar Recovery Scan Tool (FRST) to run a fix. FRST was downloaded together with MBST and should be located in your download folder: C:\Users\lizza\Downloads\FRSTEnglish.exe

The fix may take some time, please be very patient and do not interfere.

 

 

• Please download the attached fixlist.txt file and save it to your download folder, which is C:\users\lizza\Downloads\ in your case.
• You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST.
• Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
• Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

 

fixlist.txt

Edited January 26 by MKDB

[CoolIsaac545]

Fixlog.txt

[MKDB]

@CoolIsaac545

Well done! 😃

Can you access Antivirus sites again?

 

Let's run ESET and SecurityCheck as a second opinion in order to check the results of the FRST fix.

 

 

1️⃣

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe".
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes.
• When prompted for scan type, Click on Full scan. 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

2️⃣

 

 

Thank you!

[CoolIsaac545]

It worked! Do you want me to still do the steps you listed below?

[MKDB]

2 hours ago, CoolIsaac545 said:

It worked! Do you want me to still do the steps you listed below?

Yes, please do so.

[CoolIsaac545]

The online scanner keeps crashing.

[MKDB]

@CoolIsaac545

No problem. Let's run KVRT before SecurityCheck instead, please.

 

 

Download Kaspersky Virus Removal Tool (KVRT) and save it to your download folder.

• Select the Windows Key and R Key together, the Run box should open.
• Copy and paste the following string into the line:

C:\Users\lizza\Downloads\KVRT.exe -dontencrypt

• Select „Ok“ in the Run box.
• If the „Windows protected your PC“ window opens, select „More info“. A new windows will open, select „Run anyway“.
• An EULA window from KVRT will open, tick all confirmation boxes then select "Accept".
• A window from KVRT will open, select "Change Parameters".
• In the new window ensure the following boxes are ticked:
  • System memory
  • Startup objects
  • Boot sectors
  • System drive

• Then select "OK" and „Start scan“.

• completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
• Usually, your system needs a reboot to finish the removal process.
• Logfiles can be found on your systemdrive (usually C: ), similar like this:

C:\KVRT2020_Data\Reports\report_<data>_<time>.klr

• Right click direct onto those reports, select > open with > Notepad.
• Save the files and attach them with your next reply.

[CoolIsaac545]

Was able to get ESET workinglog info.txt

[MKDB]

@CoolIsaac545

Thanks for the logfile!

 

I recommend to stay away from all of these cracks/hacks, which could infect your system with malware, in the future:

Quote

D:\Games\Bendy.and.the.Dark.Revival.v1.0.3.0318\Bendy.and.the.Dark.Revival.v1.0.3.0318\steam_api64.dll    a variant of Win64/HackTool.Crack.AH potentially unsafe application    cleaned by deleting

D:\Games\Getting.Over.It.with.Bennett.Foddy.v1.7\Getting.Over.It.with.Bennett.Foddy.v1.7\GettingOverIt_Data\Plugins\x86_64\steam_api64.dll    Win64/HackTool.Crack.AH potentially unsafe application    cleaned by deleting

D:\Games\God of War\NoDVD\ALI213\steam_api64.dll    Win64/HackTool.Crack.AH potentially unsafe application    cleaned by deleting

D:\Games\Job Simulator\JobSimulator_Data\Plugins\steam_api64.dll    Win64/HackTool.Crack.AH potentially unsafe application    cleaned by deleting

D:\Games\Job Simulator\steam_api64.dll    Win64/HackTool.Crack.AH potentially unsafe application    cleaned by deleting

D:\Games\Resident.Evil.4.v2023.04.24.Incl.ALL.DLC\Resident.Evil.4.v2023.04.24.Incl.ALL.DLC\EMP.dll    a variant of Win64/HackTool.Crack.DC potentially unsafe application    cleaned by deleting

D:\Games\Rick-and-Morty-Virtual-Rick-ality-VR-SteamRIP.com\RickAndMortyVR\steam_api64.dll    a variant of Win64/HackTool.Crack.E potentially unsafe application    cleaned by deleting

D:\Games\Team Sonic Racing\NoDVD\Steamworks Fix\dbdata.dll    a variant of Win64/HackTool.Crack.AR potentially unsafe application    cleaned by deleting

D:\Games\Team Sonic Racing\dbdata.dll    a variant of Win64/HackTool.Crack.AR potentially unsafe application    cleaned by deleting

 

 

Let's run SecurityCheck now.

 

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

[MKDB]

Hi @CoolIsaac545,

do you still need help? If so, please follow my instructions and post the logfiles.

Thank you.

[CoolIsaac545]

SecurityCheck.txt


I'm pretty sure the hacks / cracks were false positives. Usually my cracks come from cs rin. Also is there anything I can do in the future to avoid what was blocking these sites and whatever that might have been.

[MKDB]

@CoolIsaac545

Hacks / Cracks are one of the main reason for malware spreading. You're making it too easy for yourself if you think your cracks are harmless.

 

 

You should update some programs (if your still need them) or uninstall them (if you don't need them anymore):

The elevation prompt for administrators disabled
^It is recommended to enable (default): Win+R typing UserAccountControlSettings and Enter^

Notepad++ (64-bit x64) v.8.5.5 Warning! Download Update
Node.js v.20.10.0 Warning! Download Update
Dell SupportAssist v.3.14.0.91 Warning! Download Update
Python 3.11.4 (64-bit) v.3.11.4150.0 Warning! Download Update
Microsoft Visual Studio Code (User) v.1.81.1 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
7-Zip 21.04 beta (x64) v.21.04 beta Warning! This software is no longer supported. Uninstall old version, download and install new one.
TreeSize Free V4.7 (64 bit) v.4.7 Warning! Download Update
Discord v.1.0.9011 Warning! Download Update
WhatsApp (Outdated) v.2.2314.11 Warning! Download Update
Zoom v.5.15.7 (20303) Warning! Download Update
qBittorrent v.4.6.1 Warning! Download Update
Java 8 Update 381 v.8.0.3810.9 Warning! Download Update
Uninstall old version and install new one (jre-8u401-windows-i586.exe).

Spotify v.1.2.6.863.ge7902f05 Warning! Download Update

VdhCoApp 1.6.3 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
Bonjour v.3.0.0.10 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
Paltalk Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware and Malwarebytes AdwCleaner. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!

 

 

 

Thank you for your cooperation. You can use KpRm to remove FRST and other tools.

 

Please download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, select Delete Tools under Actions.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

A few final recommendations can be found here:

https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/

 

Further reading if you like to keep up on the malware threat scene:

Malwarebytes Blog  https://blog.malwarebytes.com/

 

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

[MKDB]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer.

Take care!