ThierryB Posted January 25 ID:1613722 Share Posted January 25 (edited) Hi, Our website https://www.transcash-recharge.com/ has been incorrectly blacklisted and blocked by Malware bytes. We can't access our own website, and had to create an exclusion in our Nebula management console. It is very likely that our customers that use Malwarebytes anti-virus are similarly blocked. This is a genuine and safe site, please unblock it. Regards; Thierry Edited January 25 by TeMerc Disabled link Link to post Share on other sites More sharing options...
Staff TeMerc Posted January 25 Staff ID:1613732 Share Posted January 25 32 minutes ago, ThierryB said: Hi, Our website https://www.transcash-recharge.com/ has been incorrectly blacklisted and blocked by Malware bytes. We can't access our own website, and had to create an exclusion in our Nebula management console. It is very likely that our customers that use Malwarebytes anti-virus are similarly blocked. This is a genuine and safe site, please unblock it. Regards; Thierry Hello- We're looking into this, be back soon as we have some data to share, thanks for your patience Link to post Share on other sites More sharing options...
Staff TeMerc Posted January 25 Staff ID:1613745 Share Posted January 25 1 hour ago, ThierryB said: Hi, Our website https://www.transcash-recharge.com/ has been incorrectly blacklisted and blocked by Malware bytes. We can't access our own website, and had to create an exclusion in our Nebula management console. It is very likely that our customers that use Malwarebytes anti-virus are similarly blocked. This is a genuine and safe site, please unblock it. Regards; Thierry Hello- Looking at your site on VirusTotal shows it to be infected, are you all having any issues with your domains, servers and such? See below please. Link to post Share on other sites More sharing options...
Staff TeMerc Posted January 25 Staff ID:1613751 Share Posted January 25 57 minutes ago, TeMerc said: Hello- Looking at your site on VirusTotal shows it to be infected, are you all having any issues with your domains, servers and such? See below please. Hello- We've reviewed the data from the site again and have determined it no longer warrants being blocked so we've disabled the block in our database. Removal should be reflected in the next database update going out in a few hours or so. 1 Link to post Share on other sites More sharing options...
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