miguelangelagallardo Posted January 24 ID:1613340 Share Posted January 24 I just opened a suspicious file and later I realized that it was a virus and scanned it with Malwarebytes. Malwarebytes found generic trojan malicious dds, but I am not sure if this was really a trojan or another type of malicious file. I will take precautions accordingly. Link to post Share on other sites More sharing options...
Porthos Posted January 24 ID:1613348 Share Posted January 24 3 minutes ago, miguelangelagallardo said: I will take precautions accordingly. Do you think you are infected and wish some assistance? Link to post Share on other sites More sharing options...
miguelangelagallardo Posted January 24 Author ID:1613358 Share Posted January 24 I want to make sure whether the file I opened is really a trojan or another type malicious file. Link to post Share on other sites More sharing options...
Porthos Posted January 24 ID:1613359 Share Posted January 24 (edited) 1 minute ago, miguelangelagallardo said: I want to make sure whether the file I opened is really a trojan or another type malicious file. Upload it to Virus Total. https://www.virustotal.com/gui/home/upload Post a link to the results. Edited January 24 by Porthos Link to post Share on other sites More sharing options...
miguelangelagallardo Posted January 24 Author ID:1613360 Share Posted January 24 13 minutes ago, Porthos said: Do you think you are infected and wish some assistance? I want to make sure whether the file I opened is really a trojan or another type malicious file. Link to post Share on other sites More sharing options...
miguelangelagallardo Posted January 24 Author ID:1613363 Share Posted January 24 15 minutes ago, Porthos said: Upload it to Virus Total. https://www.virustotal.com/gui/home/upload Post a link to the results. https://www.virustotal.com/gui/file/7b7ffdabadd1e1ea05600f00d17abf7032e65873bc833a50555b7cd8b26c8a17 Link to post Share on other sites More sharing options...
Porthos Posted January 24 ID:1613364 Share Posted January 24 @miekiemoes Could you check this file out? It has many hits on VT Link to post Share on other sites More sharing options...
Staff miekiemoes Posted January 24 Staff ID:1613381 Share Posted January 24 Yes, it's a trojan. Looks like a part that came with a passwordstealer. 1 Link to post Share on other sites More sharing options...
Porthos Posted January 24 ID:1613382 Share Posted January 24 3 hours ago, miguelangelagallardo said: the file I opened Now that is settled, Would you like assistance cleaning the computer? If so please do the following to get started with that process. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 31 Root Admin ID:1615143 Share Posted January 31 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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