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Error Installation AV


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Welcome smile.png
 
Please download 
Farbar Recovery Scan Tool and save it to your desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click FRST(64) and select Run as administrator.
  • Make sure that under Optional Scans, there is a checkmark on Addition.txt.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The tool will also produce another log (Addition.txt ). Please attach this to your reply.
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  • Solution

Lets begin:

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved.
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Attach this report in your next reply.

 

Download AdwCleaner and save it to your desktop.

  • Double click AdwCleaner.exe to run it.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

  • Delete IFEO keys
  • Delete tracing keys
  • Delete Prefetch files
  • Reset Proxy
  • Reset IE Policies
  • Reset Chrome policies
  • Reset Winsock
  • Reset HOSTS file
  • Click Scan Now ...
  • When the scan has finished a Scan Results window will open.
  • Click Cancel (at this point do not attempt to Quarantine anything that is found)
  • Now click the Log Files tab ...
  • Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
  • A Notepad file will open containing the results of the scan.

Please attach the file in your next reply.

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1 hour ago, JSntgRvr said:

Lets begin:

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved.
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Attach this report in your next reply.

 

Download AdwCleaner and save it to your desktop.

  • Double click AdwCleaner.exe to run it.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

  • Delete IFEO keys
  • Delete tracing keys
  • Delete Prefetch files
  • Reset Proxy
  • Reset IE Policies
  • Reset Chrome policies
  • Reset Winsock
  • Reset HOSTS file
  • Click Scan Now ...
  • When the scan has finished a Scan Results window will open.
  • Click Cancel (at this point do not attempt to Quarantine anything that is found)
  • Now click the Log Files tab ...
  • Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
  • A Notepad file will open containing the results of the scan.

Please attach the file in your next reply.

 

Fixlog.txt AdwCleaner[S00].txt AdwCleaner_Debug.log AdwCleaner[C00].txt

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I guess not,

Congratulations.
 
Use this application to remove tools used and their quarantined items:
 
Please download KpRm by Kernel-panik and save to your Desktop.

  • Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

  • Put a check mark next to these items:

- Delete tools

- Create Restore Point

- Delete now

  • Click the "Run" button.

automatic.png

  • When the tool has finished, it will create and open a log report and  delete itself.

A few final recommendations:

  • Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
  • Make sure you're backing up your files
  • Keep all software up to date - PatchMyPC -
  • Keep your Operating System up to date and current at all times -
  • Further tips to help protect your computer data and improve your privacy:
  • Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

Further reading if you like to keep up on the malware threat scene:
 
Malwarebytes
 
Bleepingcomputer
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for contacting Malwarebytes. Regards. smile.png

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9 hours ago, JSntgRvr said:

I guess not,

Congratulations.
 
Use this application to remove tools used and their quarantined items:
 
Please download KpRm by Kernel-panik and save to your Desktop.

  • Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

  • Put a check mark next to these items:

- Delete tools

- Create Restore Point

- Delete now

  • Click the "Run" button.

automatic.png

  • When the tool has finished, it will create and open a log report and  delete itself.

A few final recommendations:

  • Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
  • Make sure you're backing up your files
  • Keep all software up to date - PatchMyPC -
  • Keep your Operating System up to date and current at all times -
  • Further tips to help protect your computer data and improve your privacy:
  • Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

Further reading if you like to keep up on the malware threat scene:
 
Malwarebytes
 
Bleepingcomputer
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for contacting Malwarebytes. Regards. smile.png

Hello, thank you for your help, unfortunately was not able to reply earlier, after fixlist and adwcleaner I was able to install the antivirus, thank you very much!

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  • Root Admin

We're glad that we were able to assist you.

The following information will help you to keep your computer and data safer as well as improve your overall privacy

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/780233/best-password-manager/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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