mimiseksimi Posted January 20 ID:1612676 Share Posted January 20 Hello, I am trying to install antivirus on Windows 10 and in safe mode, that in normal mode and after the first reboot is the second and then the error appears Link to post Share on other sites More sharing options...
JSntgRvr Posted January 20 ID:1612677 Share Posted January 20 Welcome Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Right click FRST(64) and select Run as administrator. Make sure that under Optional Scans, there is a checkmark on Addition.txt. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The tool will also produce another log (Addition.txt ). Please attach this to your reply. Link to post Share on other sites More sharing options...
mimiseksimi Posted January 20 Author ID:1612678 Share Posted January 20 Here are the files, unfortunately in Russian and I could not find how to switch to Russian FRST.txt Addition.txt Link to post Share on other sites More sharing options...
mimiseksimi Posted January 20 Author ID:1612679 Share Posted January 20 4 minutes ago, mimiseksimi said: Here are the files, unfortunately in Russian and I could not find how to switch to Russian FRST.txt 87.19 kB · 0 downloads Addition.txt 179.85 kB · 0 downloads to Englisch * Link to post Share on other sites More sharing options...
JSntgRvr Posted January 20 ID:1612680 Share Posted January 20 Rename FRST64.exe to EnglishFRST.exe and re-scan. Post new reports. Link to post Share on other sites More sharing options...
mimiseksimi Posted January 20 Author ID:1612681 Share Posted January 20 5 minutes ago, JSntgRvr said: Rename FRST64.exe to EnglishFRST.exe and re-scan. Post new reports. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Solution JSntgRvr Posted January 20 Solution ID:1612684 Share Posted January 20 Lets begin: Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Attach this report in your next reply. Download AdwCleaner and save it to your desktop. Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now ... When the scan has finished a Scan Results window will open. Click Cancel (at this point do not attempt to Quarantine anything that is found) Now click the Log Files tab ... Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the scan. Please attach the file in your next reply. Link to post Share on other sites More sharing options...
mimiseksimi Posted January 20 Author ID:1612699 Share Posted January 20 1 hour ago, JSntgRvr said: Lets begin: Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Attach this report in your next reply. Download AdwCleaner and save it to your desktop. Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now ... When the scan has finished a Scan Results window will open. Click Cancel (at this point do not attempt to Quarantine anything that is found) Now click the Log Files tab ... Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the scan. Please attach the file in your next reply. Fixlog.txt AdwCleaner[S00].txt AdwCleaner_Debug.log AdwCleaner[C00].txt Link to post Share on other sites More sharing options...
JSntgRvr Posted January 20 ID:1612705 Share Posted January 20 Still experiencing the issue? Link to post Share on other sites More sharing options...
JSntgRvr Posted January 20 ID:1612721 Share Posted January 20 I guess not, Congratulations. Use this application to remove tools used and their quarantined items: Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. Make sure you're backing up your files Keep all software up to date - PatchMyPC - Keep your Operating System up to date and current at all times - Further tips to help protect your computer data and improve your privacy: Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: Microsoft Edge: Mozilla Firefox: uBlock Origin Google Chrome: Microsoft Edge: Mozilla Firefox: Further reading if you like to keep up on the malware threat scene: Malwarebytes Bleepingcomputer Hopefully, we've been able to assist you with correcting your system issues. Thank you for contacting Malwarebytes. Regards. Link to post Share on other sites More sharing options...
mimiseksimi Posted January 21 Author ID:1612745 Share Posted January 21 9 hours ago, JSntgRvr said: I guess not, Congratulations. Use this application to remove tools used and their quarantined items: Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. Make sure you're backing up your files Keep all software up to date - PatchMyPC - Keep your Operating System up to date and current at all times - Further tips to help protect your computer data and improve your privacy: Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: Microsoft Edge: Mozilla Firefox: uBlock Origin Google Chrome: Microsoft Edge: Mozilla Firefox: Further reading if you like to keep up on the malware threat scene: Malwarebytes Bleepingcomputer Hopefully, we've been able to assist you with correcting your system issues. Thank you for contacting Malwarebytes. Regards. Hello, thank you for your help, unfortunately was not able to reply earlier, after fixlist and adwcleaner I was able to install the antivirus, thank you very much! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22 Root Admin ID:1612858 Share Posted January 22 We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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