lunchboxwu Posted January 19 ID:1612390 Share Posted January 19 mbst-grab-results.zip As title said, my pc would try to connect to 172.111.239.90 every minute. I've tried a full system scan with Malwarebytes & adwcleaner.exe, but with no success. I've attached the log file generated by mb-support-1.9.7.1002.exe. Please help me solve the issue, many thanks! Link to post Share on other sites More sharing options...
JSntgRvr Posted January 19 ID:1612417 Share Posted January 19 Welcome Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Right click FRST(64) and select Run as administrator. Make sure that under Optional Scans, there is a checkmark on Addition.txt. Press Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The tool will also produce another log (Addition.txt ). Please attach this to your reply. 1 Link to post Share on other sites More sharing options...
lunchboxwu Posted January 19 Author ID:1612434 Share Posted January 19 Hi, @JSntgRvr : Thanks for your assistance. I've done scanning my system with FRST(x64) and Dr. Web (free version). The log files are attached below. Please let me know what I should do next. Thanks. Addition.txtFRST.txtcureit.log Link to post Share on other sites More sharing options...
Solution JSntgRvr Posted January 19 Solution ID:1612497 Share Posted January 19 Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Download AdwCleaner and save it to your desktop. Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now ... When the scan has finished a Scan Results window will open. Click Cancel (at this point do not attempt to Quarantine anything that is found) Now click the Log Files tab ... Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the scan. Please attach the file in your next reply. 1 Link to post Share on other sites More sharing options...
lunchboxwu Posted January 20 Author ID:1612568 Share Posted January 20 I've completed all the fixing and scanning tasks. It seems that my system is clean and doesn't connect to 172.111.239.90 anymore. Please see the log files below, thanks. AdwCleaner[S02].txt Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted January 20 ID:1612572 Share Posted January 20 AdwCleaner - Clean Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now When the scan has finished a Scan Results window will open. Please check all boxes and then click Quarantine Click Next If any pre-installed software was found on your machine, a prompt window will open ... Click OK to close it Check any pre-installed software items you want to remove (if they're not causing you a problem I recommend you don't select any) Click Quarantine A prompt to save your work will appear ... Click Continue when you're ready to proceed. A prompt to restart your computer will appear ... Click Restart Now Once your computer has restarted ... If it doesn't open automatically, please start AdwCleaner ... Click the Log Files tab ... Double click on the latest Clean log (Clean logs have a [C0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the removal. Please post attach the file in your next reply. Temporarily disable your AntiVirus and AntiSpyware protection - instructions here. Please visit the ESET Online Scanner website Click the One-Time Scan button to download the esetonlinescanner.exe file to the Desktop Double click esetonlinescanner.exe. then the GetStarted button. Accept the Terms of Use and the Get Started again. Enable reccomended options, and continue. Select the Full scan Enable Eset to detect and quarantine potentially unwanted applications Click StartScan The program will begin to download it's virus database. The speed may vary depending on your Internet connection. When completed, the program will begin to scan. This may take several hours. Please, be patient. Do not do anything on your machine as it may interrupt the scan. When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop. Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program. Attach the ESET log.txt report. Don't forget to re-enable previously switched-off protection software!! 1 Link to post Share on other sites More sharing options...
lunchboxwu Posted January 21 Author ID:1612729 Share Posted January 21 Hi, @JSntgRvr , thanks again. I've completed ESET scan. This time there's no virus or malware detected 😁! ESET log.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted January 21 ID:1612730 Share Posted January 21 Seems al clear. Congratulations. Use this application to remove tools used and their quarantined items: Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. Make sure you're backing up your files Keep all software up to date - PatchMyPC - Keep your Operating System up to date and current at all times - Further tips to help protect your computer data and improve your privacy: Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: Microsoft Edge: Mozilla Firefox: uBlock Origin Google Chrome: Microsoft Edge: Mozilla Firefox: Further reading if you like to keep up on the malware threat scene: Malwarebytes Bleepingcomputer Hopefully, we've been able to assist you with correcting your system issues. Thank you for contacting Malwarebytes. Regards. 1 Link to post Share on other sites More sharing options...
lunchboxwu Posted January 21 Author ID:1612731 Share Posted January 21 AdwCleaner didn't find anything weird 😄 AdwCleaner[S03].txt Link to post Share on other sites More sharing options...
JSntgRvr Posted January 21 ID:1612733 Share Posted January 21 Your system is free of malware. 1 Link to post Share on other sites More sharing options...
lunchboxwu Posted January 21 Author ID:1612814 Share Posted January 21 @JSntgRvr After using my laptop all day without any issues, I can now relax. Much appreciated! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 22 Root Admin ID:1612854 Share Posted January 22 We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you 1 Link to post Share on other sites More sharing options...
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