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Malware detected

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Hello  @Francesco_espt  and  :welcome:


My name is MKDB and I will assist you.



Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow the steps in the given order and post back the log files.
  • Please attach all log files into your post.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
  • If you do not respond within 4 days, your topic will be closed.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.



Please give me some time to review what you have posted!



In the meantime, please answer these questions:

Do you have intentionally installed a customized version of Google Chrome or do you have installed other related Chrome/Google program?

Do you have intentionally installed the software "FileViewPro"?



Unfortunately there is evidence of illegal software on your computer.
I am going to request you completely uninstall and remove all programs and all other products/folders/files for which you do not have a valid Product Key, including all "cracked" software.

Microsoft Office Professional Plus 2016 - it-it (HKLM\...\ProplusRetail - it-it) (Version: 16.0.17126.20132 - Microsoft Corporation)


Please have a look here:



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Due to the lack of feedback, I do not follow this topic any longer.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

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