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Not letting me add the year subscription


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5 hours ago, Meems said:

Just paid for the 5 devices' sub, for a year, but it wont let me activate it.  

You need to use the new key provided for your new subscription.

If that fails,

This is one issue only the support desk can address. The forum can not deal with license issues.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-5 weekdays for a response after the automated reply with your ticket number.



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34 minutes ago, Meems said:

i'll wait til this trial runs out and then try again.

If you did not cancel the trial it was going to auto-bill your card when the trial is over.

You could end up paying twice if you bought a separate subscription.

EDIT:   I forgot this was Windows.

Edited by Porthos
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