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False positive for our website


rquion

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  • Staff
43 minutes ago, rquion said:

Please unblock our website

 

https://connect.alturamso.com

 

Hello-

We do not show either the domain nor the IP which the domain resides on in our database, was this perhaps a Browser Guard block?

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Yes, Browser Guard I believe was the module that was reporting it.  Unfortunately, this from one of our customers so we have no direct control on how they manage their AV / Anti-malware.  Performing an add exclusion for our URL allowed the user to connect.  However, we need to know why MalwareBytes suddenly is flagging our site as Malware.

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32 minutes ago, TeMerc said:

Hello-

We do not show either the domain nor the IP which the domain resides on in our database, was this perhaps a Browser Guard block?

Yes, Browser Guard I believe was the module that was reporting it.  Unfortunately, this from one of our customers so we have no direct control on how they manage their AV / Anti-malware.  Performing an add exclusion for our URL allowed the user to connect.  However, we need to know why MalwareBytes suddenly is flagging our site as Malware.

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  • Staff
10 minutes ago, rquion said:

Yes, Browser Guard I believe was the module that was reporting it.  Unfortunately, this from one of our customers so we have no direct control on how they manage their AV / Anti-malware.  Performing an add exclusion for our URL allowed the user to connect.  However, we need to know why MalwareBytes suddenly is flagging our site as Malware.

We've reviewed the data from the site again and have determined it no longer warrants being blocked so we've disabled the block in our database. 

Removal should be reflected in the next database update going out in a few hours or so.

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