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Malwarebytes Browser Guard doesn't work today


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Malwarebytes Browser Guard doesn't work today. I switched off the Adblocker/Tracker function for one site, but when I tried to switch it back on, it still doesn't work, it stays switched off no matter what I do. It looks like a bug. The same problem happens for all sites. Before today it was working well.

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17 minutes ago, BjelakovicL said:

Hi,

Please perform a factory reset and let me know if that fixed the issue:

 

I did factory reset and it started working. But when I switched it off again, it still can't be switched on back like it was before. Looks like factory reset doesn't fix it if you switch it off.

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  • Root Admin

Pplease do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

 

Also, please get us Debug Logs from Browser Guard. The log will be saved in your Downloads folder.

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Thank you

 

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