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Atructapp / Atructservice infection / PUP.Optional.BitCoinMiner


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Hello. :welcome: My name is Maurice. I will guide you.

  • Removing pesky malware can be an involved set of tasks over separate runs. Have much patience. Follow my directions. 
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Only run the tools I guide you to.
  • Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
  • The removal of malware isn't instantaneous, please be patient.
  • Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • Please stick with me until I give you the "all clear".
  • If your system is running Discord, please be sure to Exit out of it while this case is on-going.

    Do these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start.
    1. Show-Hidden-Folders-Files-Extensions
    https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

    2. Disable-Fast-Startup
    https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

3. Malwarebytes can detect and remove most malware with no further actions required for free.

Please download, install, update Malwarebytes
from this link

and do a Threat Scan with Malwarebytes see guide link
and post back the log as shown below.
Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See see how-to link

 

I would like a report set for review. This is a report only. This is the first beginning step so I can see what is what on this particular machine.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then Gather Logs

Have patience till the run has finished.
Attach the mbst-grab-results.zip from the Desktop to your reply..

 

TELL me, please, did you knowingly and voluntarily accept to have installed RAV Endpoint Protection  Reason Security ??

Did you pay for a license for it ? Having this application makes cleaning up more complex.

Edited by Maurice Naggar
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  • AdvancedSetup changed the title to Atructapp / Atructservice infection / PUP.Optional.BitCoinMiner

That is good. But let us get a diagnostic report so I can review and double check.

I would like a report set for review. This is a report only. This is the first beginning step so I can see what is what on this particular machine.

Please download MALWAREBYTES MBST Support Tool

Once you start it click Advanced >>> then Gather Logs

Have patience till the run has finished.
Attach the mbst-grab-results.zip from the Desktop to your reply

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Tips to help protect from infection

Thanks

 

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