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Can't solve xmr.2miners malware issue

Sachinsingh
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Sachinsingh

Sachinsingh

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I noticed that my laptop resources are being used when doing nothing. Usage spikes while the charger is connected. And CPU/GPU usage goes to almost normal when I open task manager. I used malware bites and it quarantined trojan files but the issue is still there. Malware bites show popup notifications like the image attached. Please help me remove this.

Screenshot 2024-01-05 161838.png

Screenshot 2024-01-05 162038.png

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MKDB

MKDB

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Hello  @Sachinsingh  and  :welcome:

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow the steps in the given order and post back the log files.
  • Please attach all log files into your post.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
  • If you do not respond within 4 days, your topic will be closed.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

 

  • Please download the Malwarebytes Support Tool (MBST).
  • Run MBST and accept license agreement.
  • In the left navigation pane of MBST, click Advanced.
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine.
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply.
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MKDB

MKDB

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@Sachinsingh

We need more information.

 

Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit

  • Right click on the FRST icon and rename it to FRST64english
  • Double-click to run it.
  • If you receive any warning about the download it is a false positive and you can ignore it. Click on More info to get the Run anyway option.
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • FRST will create two logs (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

Thank you!

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MKDB

MKDB

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@Sachinsingh

This miner has damaged some windows services. We will try to remove the malware and repair the services.

The fix may take some minutes, please be very patient and do not interfere.

More steps will follow.

 

 

 

  • Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\SACHIN\Downloads\Programs\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the FIX button only once and wait.
  • Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
  • Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

fixlist.txt

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MKDB

MKDB

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Posted (edited)

@Sachinsingh

I assume that FRST is blocked... either by NetSecure (QuickHeal) or by the malware...

 

I suggest to reboot your system and start into SafeMode in order to run the FRST fix there.

https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234#WindowsVersion=Windows_11

 

 

Edited by MKDB
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MKDB

MKDB

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@Sachinsingh

That looks very good. 😃

Do you still get notifications from MBAM like reported in your first post?

 

I would like you to run FRST and FSS in normal mode to check the results.

 

 

1️⃣

  • Run FRST again.
  • Do not change any settings.
  • Press the Scan button.
  • FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

 

 

2️⃣

Please download Farbar Service Scanner (FSS) and and save it to your desktop.

  • Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
  • Other Services
  • Press the Scan button.
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

 

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MKDB

MKDB

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@Sachinsingh

According to the logfiles, it seems that we were able to delete the malware and repair the damaged services.

 

As a final step, I t would like you to run AdwCleaner as well as SecurityCheck.

Thank you!

 

 

 

1️⃣

 

 

 

2️⃣

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt
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MKDB

MKDB

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@Sachinsingh

You should update some programs (if your still need them) or uninstall them (if you don't need them anymore) or address them otherwise:


Git v.2.33.0.2 Warning! Download Update
Python 2.7 (64-bit) v.2.7.150 Warning! Download Update
Node.js v.20.10.0 Warning! Download Update
Python 3.10.0 (64-bit) v.3.10.150.0 Warning! Download Update
Python 3.7.9 (64-bit) v.3.7.9150.0 Warning! Download Update
AnyDesk v.ad 6.2.6 Warning! Download Update
TeamViewer v.15.12.4 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.32.31332 v.14.32.31332.0 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.34.31938 v.14.34.31938.0 Warning! Download Update
Google Drive v.1.0 Warning! Download Update
WinRAR 5.71 (64-bit) v.5.71.0 Warning! Download Update
TreeSize Free V4.5.3 v.4.5.3 Warning! Download Update
Discord v.0.0.309 Warning! Download Update
Microsoft Teams v.1.3.00.24755 Warning! Download Update
Zoom v.5.15.11 (21032) Warning! Download Update
Telegram Desktop v.4.12.2 Warning! Download Update
ProtonVPN v.1.18.5 Warning! Download Update
Java 8 Update 181 (64-bit) v.8.0.1810.13 Warning! Download Update
Uninstall old version and install new one (jre-8u391-windows-x64.exe).
Java SE Development Kit 8 Update 181 (64-bit) v.8.0.1810.13 Warning! This software is no longer supported. Please uninstall it and use Java SE Development Kit (jdk-21_windows-x64_bin.exe).
VLC media player v.3.0.16 Warning! Download Update
Adobe Creative Cloud v.5.10.0.573 Warning! Download Update
Google Chrome v.120.0.6099.199 Warning! Download Update
Microsoft Edge v.120.0.2210.91 Warning! Download Update
Mozilla Firefox (x86 en-US) v.93.0 Warning! Download Update

Glary Utilities 5.120 v.5.120.0.145 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program.

 

 

 

Thank you for your cooperation. You can use KpRm to remove FRST and other tools.

 

Please download KpRm by kernel-panik and save it to your desktop.

  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, select Delete Tools under Actions.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

A few final recommendations can be found here:

https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/

 

Further reading if you like to keep up on the malware threat scene:

Malwarebytes Blog  https://blog.malwarebytes.com/

 

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

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MKDB

MKDB

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer.

Take care!

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  • Root Admin
AdvancedSetup

AdvancedSetup

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  • Root Admin
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We're glad that we were able to assist you.

The following information will help you to keep your computer and data safer as well as improve your overall privacy

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/780233/best-password-manager/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

 

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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