matawak Posted December 30, 2023 ID:1608111 Share Posted December 30, 2023 Malwarebytes not started in tray icon, so I try open manual and show 'Too many UI instances started!' Link to post Share on other sites More sharing options...
Porthos Posted December 30, 2023 ID:1608164 Share Posted December 30, 2023 7 hours ago, matawak said: Malwarebytes not started in tray icon Please restart the computer Link to post Share on other sites More sharing options...
Porthos Posted January 1 ID:1608503 Share Posted January 1 @matawak Did the restart fix your issue? 1 Link to post Share on other sites More sharing options...
matawak Posted January 4 Author ID:1609227 Share Posted January 4 On 1/2/2024 at 3:18 AM, Porthos said: @matawak Did the restart fix your issue? no. I'm sure some registry is missing Link to post Share on other sites More sharing options...
Staff icolcear Posted January 4 Staff ID:1609229 Share Posted January 4 @matawak Does the icon still not show up after waiting a few more seconds? If no, then does trying to open Malwarebytes manually result in "Too many UI instances started message"? If that is the case, please grab some logs for us after doing these 2 steps above ^: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you. @AdvancedSetup Can you please move this conversation to it's own thread for better tracking? Link to post Share on other sites More sharing options...
matawak Posted January 4 Author ID:1609259 Share Posted January 4 @AdvancedSetup the icon doesn't appear at all Yes it always appears after open the third time. Here is the logs mbst-grab-results.zip 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 4 Root Admin ID:1609283 Share Posted January 4 Hello @matawak You're running a very old version of Windows 7 that does not appear to be up to date. The networking also should have reached out and downloaded the Farbar (FRST) scanner but it did not which is another sign of issues on the system. Microsoft Windows Information ======================================== Product Name: Windows 7 Service Pack 1 Please see the following article and see if you can get Windows 7 updated to the latest released updates How to update Windows 7 to the latest Security Updates https://forums.malwarebytes.com/topic/274496-how-to-update-windows-7-to-the-latest-security-updates/ Thank you Link to post Share on other sites More sharing options...
matawak Posted January 8 Author ID:1609947 Share Posted January 8 @AdvancedSetup Is it okay to update using UpdatePack7R2? I'm using this update now. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 8 Root Admin ID:1609961 Share Posted January 8 I assume you mean this program https://gist.github.com/growtopiajaw/8e4a99bbd8135a54847191252f3e205d I've not tried this or even investigated it. I would make a backup of the current system just in case. If it does work, please keep me posted @matawak Link to post Share on other sites More sharing options...
matawak Posted January 8 Author ID:1610032 Share Posted January 8 @AdvancedSetup now the icon appears, but sometimes it disappears after restarting. I don't understand why it disappears. tomorrow I check again whether the icon is gone. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 8 Root Admin ID:1610059 Share Posted January 8 Please try the following Can you please do the following? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove and reinstall. RESTART the computer after the reinstall After the restart please do the following Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
matawak Posted January 9 Author ID:1610250 Share Posted January 9 @AdvancedSetup mb-support has stopped working Problem signature: Problem Event Name: APPCRASH Application Name: mb-support.exe Application Version: 1.9.7.1002 Application Timestamp: 657dd5c8 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.24384 Fault Module Timestamp: 5c6e2226 Exception Code: c06d007e Exception Offset: 0000c5af OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1057 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Link to post Share on other sites More sharing options...
matawak Posted January 9 Author ID:1610279 Share Posted January 9 I have installed all the updates on this link mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 9 Root Admin ID:1610360 Share Posted January 9 You still appear to have some type of networking issue, or perhaps the MBST tool fault happened before it could grab the Farbar scanner. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Please rename FRST.EXE or FRST64.EXE to FRSTEnglish.exe After renaming the file right-click over FRSTEnglish.exe and select "Run as administrator" When the tool opens click Yes to the disclaimer Make sure there is a check mark in the Addition.txt check box Press the Scan button. It will make a log FRST.txt and Addition.txt in the same directory the tool is run from. Please attach both logs to your next reply. Thank you Link to post Share on other sites More sharing options...
matawak Posted January 10 Author ID:1610484 Share Posted January 10 @AdvancedSetup some updates did not work "updates could not be applied to your computer" Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 10 Root Admin ID:1610490 Share Posted January 10 That's why I listed the updates in a very specific sequence. When and how they're installed can matter Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 10 Root Admin ID:1610491 Share Posted January 10 Well, I see you're running Kaspersky Antivirus on the system. The fact that Malwarebytes even runs on this system with Kaspersky is amazing. Running two antivirus programs on the system is not recommended. I don't see any obvious signs of infection though Link to post Share on other sites More sharing options...
matawak Posted January 14 Author ID:1611411 Share Posted January 14 @AdvancedSetup I have removed Kaspersky Antivirus on the system. no problem with the tray icon disappearing and have restarted it up to 3 times. I got the 9 windows update 1 hour ago and installed it. strangely the Windows Module Installer is not running (disable), is this possible? 9Up.rar Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 15 Root Admin ID:1611512 Share Posted January 15 The Windows installer doesn't need to run all the time Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: If you have not done so already - Enable System Protection and create a NEW System Restore Point Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Please run the following scans: Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Thank you Link to post Share on other sites More sharing options...
matawak Posted January 15 Author ID:1611551 Share Posted January 15 @AdvancedSetup no malwarebytes tray icon issue Please run the following scans: Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool I tried restarting it first before doing these 3 steps. mbst-grab-results.zip Addition.txt FRST.txt Link to post Share on other sites More sharing options...
matawak Posted January 15 Author ID:1611553 Share Posted January 15 after restarting it still doesn't show the tray icon. last I enabled delay real time protection when malwarebytes starts 15 seconds. I added a more detailed video Problem signature: Problem Event Name: APPCRASH Application Name: Malwarebytes.exe Application Version: 5.0.0.683 Application Timestamp: 64b073ea Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.24545 Fault Module Timestamp: 5e0eb6bd Exception Code: e0434352 Exception Offset: 000000000000b87d OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1057 Additional Information 1: dc2e Additional Information 2: dc2e20253415f5df306df8709acb0881 Additional Information 3: 563d Additional Information 4: 563d549bcf41fc03fc21b9a7ddb40e1b Debut 11.mp4 Link to post Share on other sites More sharing options...
matawak Posted January 15 Author ID:1611560 Share Posted January 15 3 hours ago, AdvancedSetup said: The Windows installer doesn't need to run all the time Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: If you have not done so already - Enable System Protection and create a NEW System Restore Point Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Please run the following scans: Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Porthos Posted January 19 ID:1612522 Share Posted January 19 @matawak Is this your topic as well? https://www.bleepingcomputer.com/forums/t/793602/how-to-stop-remote-desktop-access/ We cant have users getting assistance in more than one forum. @AdvancedSetup Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 20 Root Admin ID:1612543 Share Posted January 20 When and how services are loaded are not within normal control of the user. There are startup programs that attempt to do that for you but Windows decides which programs loads and in which order. To stop remote desktop access you can look at the following Remote Desktop Can Be Useful, but You Can Easily Disable It https://www.lifewire.com/disable-windows-remote-desktop-153337 You should probably let the other people on Bleepingcomputer that you're being assisted here Link to post Share on other sites More sharing options...
matawak Posted January 20 Author ID:1612578 Share Posted January 20 @Porthos yes, that is my account. I am confused as to why it can turn off the real-time protection itself, then Quit @AdvancedSetup I have used that method but it is still remote controlled. is there any other way to disable all remote control and file sharing features? Link to post Share on other sites More sharing options...
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