Xendos Posted January 2 ID:1608678 Share Posted January 2 I've recently had a pop up every two or three months where it says Malwarebytes and Windows Defender are both disabled? And event viewer just throws out a bunch of "SECURITY_PRODUCT_STATE_OFF" then back on, I've exported Malwarebytes logs and it told me to come back here and to post it. I've read that other users had some malware/timed event hiding in their pc that has caused this issue. Thanks in advance! mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted January 2 ID:1608683 Share Posted January 2 (edited) 15 minutes ago, Xendos said: I've read that other users had some malware/timed event hiding in their pc that has caused this issue. Thanks in advance! With all those keygen's and hacked software, it would not surprise me. I will move your post to the malware removal section. To receive assistance you will have to remove all of the pirated software and cracks. Also Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Edited January 2 by Porthos Link to post Share on other sites More sharing options...
JSntgRvr Posted January 2 ID:1608714 Share Posted January 2 Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... First, you seem to be attack by the Ransomware: Win32/Locky.SA!MTB The tool saved FRST64.exe on this location as: C:\Users\XENDE\Downloads\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Download AdwCleaner and save it to your desktop. Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now ... When the scan has finished a Scan Results window will open. Click Cancel (at this point do not attempt to Quarantine anything that is found) Now click the Log Files tab ... Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the scan. Please attach the file in your next reply. Link to post Share on other sites More sharing options...
Xendos Posted January 3 Author ID:1609078 Share Posted January 3 AdwCleaner[S00].txtFixlog.txt Here are both logs, I tried removing everything that I could (old files/folders of pirated software) Link to post Share on other sites More sharing options...
JSntgRvr Posted January 3 ID:1609114 Share Posted January 3 AdwCleaner - Clean Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now When the scan has finished a Scan Results window will open. Please check all boxes and then click Quarantine Click Next If any pre-installed software was found on your machine, a prompt window will open ... Click OK to close it Check any pre-installed software items you want to remove (if they're not causing you a problem I recommend you don't select any) Click Quarantine A prompt to save your work will appear ... Click Continue when you're ready to proceed. A prompt to restart your computer will appear ... Click Restart Now Once your computer has restarted ... If it doesn't open automatically, please start AdwCleaner ... Click the Log Files tab ... Double click on the latest Clean log (Clean logs have a [C0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the removal. Please post the contents of the file in your next reply. Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Use the support tool to Clea, uninstall and/or reinstall Malwarebytes Antimalware, and let me know the outcome. Link to post Share on other sites More sharing options...
Xendos Posted January 4 Author ID:1609185 Share Posted January 4 AdwCleaner[C03].txtFixlog.txt Here are both and I just noticed that the registry key "249F85E7AAB6CA1F40297633B4D2F2F1" was not deleted :( and I am reinstalling Malwarebytes right now. Link to post Share on other sites More sharing options...
JSntgRvr Posted January 4 ID:1609189 Share Posted January 4 (edited) Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Edited January 4 by JSntgRvr typo Link to post Share on other sites More sharing options...
Xendos Posted January 4 Author ID:1609190 Share Posted January 4 Fixlog.txt I think that got it! Link to post Share on other sites More sharing options...
JSntgRvr Posted January 4 ID:1609242 Share Posted January 4 Were you able to install Malwarebytes? How is it doing? Link to post Share on other sites More sharing options...
Xendos Posted January 4 Author ID:1609254 Share Posted January 4 I reinstalled Malwarebytes and it's running great! No problems so far. Link to post Share on other sites More sharing options...
JSntgRvr Posted January 4 ID:1609291 Share Posted January 4 Congratulations. Use this application to remove tools used and their quarantined items: Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. Make sure you're backing up your files Keep all software up to date - PatchMyPC - Keep your Operating System up to date and current at all times - Further tips to help protect your computer data and improve your privacy: Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: Microsoft Edge: Mozilla Firefox: uBlock Origin Google Chrome: Microsoft Edge: Mozilla Firefox: Further reading if you like to keep up on the malware threat scene: Malwarebytes Bleepingcomputer Hopefully, we've been able to assist you with correcting your system issues. Thank you for contacting Malwarebytes. Regards. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 4 Root Admin ID:1609302 Share Posted January 4 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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