GQ Smooth Posted November 13, 2009 ID:157522 Share Posted November 13, 2009 Hello,I have got the Security Tool malware on on a laptop and I can't get rid of it. The laptop is running Windows XP Professional with Service Pack 3. Its preventing me from installing Malwarebytes, the Cleanup tool, the Rkill tool. I also can't boot into Safe Mode.This are the steps I have taken so far, following the instructions forum administrator, Miekiemoes, provided another member.1. Deleted the random numbered folders (there were four of them) in C:\Documents and Settings\All Users\Application Data2. Checked the registry locations HKEY_CURRENT_USER\Software\ and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run but didn't find any entries3. Tried to launch mbam.exe but was unsuccessful4. Tried booting into Safe Mode and Safe Mode with Networking and was unsuccessful5. Booting back into regular mode, tried to run the cleanup tool and was unsuccessful6. Ran the RKill.com tool and the black Dos Window appears for a microsecond then goes away 7. Manually created the Malwarebytes' Anti-Malware folder in C:\Program Files\8. Copied the randomnized .exe to C:\Program Files\Malwarebytes' Anti-Malware\ and launch it and I get the Error 707 (3, 0)8. Copied mbam.exe to C:\Program Files\Malwarebytes' Anti-Malware and renamed it to explorer.exe, tried to launch it but was unsuccessful9. Tried running HiJackThis and was unsuccessfulI tried to be as thorough as possible with the information that I have provided, but if you require any more info please let me know.Any assistance with resolving this issue would be greatly appreciated. I am trying to get my company to purchase a corporate license of the product. If we can get this resolved, it will go a long with in helping my cause.Thank you. Link to post Share on other sites More sharing options...
GQ Smooth Posted November 13, 2009 Author ID:157579 Share Posted November 13, 2009 *Update* I am now able to boot into Safe Mode with Networking but still unable to run any of the Malwarebyte tools to resolve the issue. Link to post Share on other sites More sharing options...
GQ Smooth Posted November 16, 2009 Author ID:158496 Share Posted November 16, 2009 Hi,Still looking to resolve this issue. Any assistance will be greatly appreciated. Thank you. Link to post Share on other sites More sharing options...
Staff screen317 Posted December 18, 2009 Staff ID:172031 Share Posted December 18, 2009 Hi and welcome to Malwarebytes.My apologies for the delay. Do you still need help?-screen317 Link to post Share on other sites More sharing options...
Staff screen317 Posted December 26, 2009 Staff ID:175549 Share Posted December 26, 2009 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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