Internet connection has become anormally slow

[Reflexasda]

In the past couple of weeks my internet speed has drastically gotten slower with other devices connected to the same internet having no changes in speed.

I've done full scans in malwarebytes and eset.

Grateful for any help.

 

Addition.txt FRST.txt mmmm.txt

[Reflexasda]

eset.txt

[JSntgRvr]

Welcome 
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

• Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
• First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
• Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
• Please read ALL instructions carefully and perform the steps fully and in the order they are written.
• If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
• Continue to read and follow my instructions until I tell you that your machine is clean.
• If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
• Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. 

Let's begin... 

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64.exe is saved. 
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Download AdwCleaner and save it to your desktop.

• Double click AdwCleaner.exe to run it.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

• Delete IFEO keys
• Delete tracing keys
• Delete Prefetch files
• Reset Proxy
• Reset IE Policies
• Reset Chrome policies
• Reset Winsock
• Reset HOSTS file
• Click Scan Now ...
• When the scan has finished a Scan Results window will open.
• Click Cancel (at this point do not attempt to Quarantine anything that is found)
• Now click the Log Files tab ...
• Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
• A Notepad file will open containing the results of the scan.

Please attach the file in your next reply.

[Reflexasda]

Thanks for the help i've attatched the two

AdwCleaner[S00].txt Fixlog.txt

[JSntgRvr]

Windows Resource Protection found corrupt files and successfully repaired them.

 

AdwCleaner - Clean

• Double click AdwCleaner.exe to run it.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

• Delete IFEO keys
• Delete tracing keys
• Delete Prefetch files
• Reset Proxy
• Reset IE Policies
• Reset Chrome policies
• Reset Winsock
• Reset HOSTS file
• Click Scan Now
• When the scan has finished a Scan Results window will open.
• Please check all boxes and then click Quarantine
  • Click Next
  • If any pre-installed software was found on your machine, a prompt window will open ...
    • Click OK to close it
  • Check any pre-installed software items you want to remove (if they're not causing you a problem I recommend you don't select any)
  • Click Quarantine
• A prompt to save your work will appear ...
  • Click Continue when you're ready to proceed.
• A prompt to restart your computer will appear ...
  • Click Restart Now
• Once your computer has restarted ...
  • If it doesn't open automatically, please start AdwCleaner ...
  • Click the Log Files tab ...
  • Double click on the latest Clean log (Clean logs have a [C0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
  • A Notepad file will open containing the results of the removal.
  • Please post the contents of the file in your next reply.

How is the computer doing?

[Reflexasda]

It's fine for everyday browsing but whenever I play online games such as Fortnite and Valorant my ping is consistently high and spikes.

AdwCleaner[C01]2.txt

[JSntgRvr]

Temporarily disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit the ESET Online Scanner website

• Click the One-Time Scan button to download the esetonlinescanner.exe file to the Desktop
• Double click esetonlinescanner.exe. then the GetStarted button.
• Accept the Terms of Use  and the Get Started again.
• Enable reccomended options, and continue.
• Select the Full scan
• Enable Eset to detect and quarantine potentially unwanted applications
• Click StartScan
• The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
• When completed, the program will begin to scan. This may take several hours. Please, be patient.
• Do not do anything on your machine as it may interrupt the scan.
• When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop.
• Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program.

Post the ESET log.txt report.
 
Don't forget to re-enable previously switched-off protection software!!

Edited December 27, 2023 by JSntgRvr

[Reflexasda]

I did a one time scan realised my antivirus was on so i redownloaded eset online scanner. Now every time i try to scan the whole program crashes.

so i did the eset smart security full scan

44.txt

[JSntgRvr]

According to this log, no detections were found, although many files were in use. I would like to try another scanner:

.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

• The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
• Close all open applications and locate the downloaded file and double-click to run it
• The program will take a moment to launch and bring up the License and Update screen
• Place a check mark to agree to the terms and then click on the Continue button
• Click the underlined link Select objects for scanning
• On the top left click the Scanning objects that should automatically check all objects
• Click the small wrench and make sure there is a check on Automatically apply actions to threats
• Then click the large button on bottom right Start scanning
• Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
• The log is saved in the folder named Doctor Web in the top of your user profile folders
• Please attach that log on your next reply

[Reflexasda]

cureit.log

[JSntgRvr]

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64.exe is saved. 
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

 

How is the computer doing?

[Reflexasda]

It's gotten a lot better than at the start but still a little slow but its bearable now.

Fixlog.txt

[JSntgRvr]

Let me review another set of logs. Rescan with FRST64 and attach both logs, FRST.txt and Addition.txt.

[Reflexasda]

Addition.txt Fixlog.txt

[JSntgRvr]

You bdid not include the FRST.txt log.

 

Quote

Name: AMD Radeon(TM) RX Vega 11 Graphics
Description: AMD Radeon(TM) RX Vega 11 Graphics
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Manufacturer: Advanced Micro Devices, Inc.
Service: amdwddmg
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation. 

 The Graphics seems to be having problems.

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

[Reflexasda]

1.txt FRST.txt

[JSntgRvr]

Quote

--
Malwarebytes version 4.6.7.301 v.4.6.7.301
ESET Security v.17.0.16.0
--------------------------- [ OtherUtilities ] ----------------------------
FileZilla 3.66.1 v.3.66.1 Warning! Download Update
Steam v.2.10.91.91
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
Epic Games Launcher v.1.3.82.0
------------------------------- [ Backup ] --------------------------------
Google Drive v.1.0 Warning! Download Update
Microsoft OneDrive v.23.246.1127.0002
------------------------------ [ ArchAndFM ] ------------------------------
WinRAR 6.24 (64-bit) v.6.24.0
-------------------------- [ IMAndCollaborate ] ---------------------------
Discord v.1.0.9018 Warning! Download Update
Zoom v.5.17.1 (28914)
--------------------------- [ AdobeProduction ] ---------------------------
Adobe Acrobat (64-bit) v.23.006.20380 Warning! Download Update
^Please run Acrobat Reader DC and go Help - Check for updates...^
Adobe Creative Cloud v.6.0.0.571 Warning! Download Update

These programs need to be updated, as well as your graphics drivers. See if there is an update for your graphics at Windows Updates or manufacturer. Mal Functioning Graphics drivers may be the reason for the lagging while on line.

As far as malware, I see no issue in the computer.

How is the computer overall?

[Reflexasda]

my computers gotten much better. Thanks for the help

[AdvancedSetup]

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please attach that file to your next reply. (not compulsory)