Trouble setting exception

[rockmastermike]

Hi.   For about a week or so browser guard has started blocking the .zip file backup downloads from an internal management tool (not a public website) we use here.   Gives a heuristic 'dangerous download' message.    I have tried setting an exception, tried clicking to continue to site, tried turning off the sliders to grant permission to the site.     

So far the only thing that seems to work is to turn browser guard completely off,  download the file, and turn it back on again.

The only thing in the (400KB) zip files are some SQL files and other non-executables.  

the tool in question is our internal inventory service running the Snipe software (information about the software is in the link below)

https://snipeitapp.com/

Suggestions?

-rmm

Edited December 22, 2023 by rockmastermike

[Porthos]

7 minutes ago, rockmastermike said:

Suggestions?

Post the exact download being blocked so staff can whitelist.

[rockmastermike]

 

Can i send to MWB privately?      filenames are in the format  snipe-it-date-time.zip.   e.g.  "snipe-it-2023-12-19-10-58-52.zip"

Edited December 22, 2023 by rockmastermike

[Porthos]

47 minutes ago, rockmastermike said:

Can i send to MWB privately? 

Place them in a text file. Only authorized people can view them.

[Porthos]

@rockmastermike I removed the attachment. Seems like this section is not protected like the others.

Wait for a response from the BG team and send it to whomever answers.

[blender]

Hello,

Can I get you to try reproducing the issue again, then grab logs from BrowserGuard please?
You can get BG logs by clicking its icon in browser toolbar > 3 dots beside settings gear > support > download debug logs.
If you don't specify where to download, it'll likely be in your downloads folder. Name is something like BG-Logs_v2.6.17_2023-12-21_102231.txt

Thank you

[rockmastermike]

thanks.   sent private

 

-rmm

[blender]

Thank you, 

Looking at the logs now.

[blender]

Replied via PM

[blender]

@rockmastermike

Did the suggestion I sent you via PM help at all?

[rockmastermike]

I did not try that suggestion.   problem appears to have resolved.   

thanks!

[rockmastermike]

oops.  problem only looked resolved because I still had browser guard disabled

It's not resolved.  I will try those suggestions when I can