MBAM never worked for me

[OHM]

Hi,

Since 1.34 or somewhere near, MBAM never worked for me.

It always crashes wheneven I do a scan.

I'm using Windows 7 x32 right now.

Starting from XP to Vista to 7, it never worked.

Is it the problem with the lanugae of my OS? (Korean)

Thanks in advance.

P.S. the image is what always happened when I do a scan.

[prairie dog]

are you noticing any other signs of infection? if so:

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[exile360]

Greetings and welcome

Unfortunately I do not speak Korean, however, if I am translating the lines correctly then it corresponds to The latest version of Malwarebytes' Anti-Malware has been downloaded. Malwarebytes' Anti-Malware will now close and install the latest version. which isn't an error, it simply means that a new version has been downloaded so Malwarebytes' closes itself and begins the installation of the new version of the program.

I believe, based on the icon used, that the Windows error message is the one that pops up when a program terminates unexpectedly, which Malwarebytes' technically did since it terminated its own process to install the newer version. It is possible that something about the application itself or the language file is corrupted and needs repair, causing it to render the program incorrectly.

Please follow the instructions for #7 of the FAQ posted here to see if that corrects it, if not then follow prairie dog's instructions so that they can diagnose the cause of the problem. Also, if you have the paid version of Malwarebytes' Anti-Malware then you can contact support@malwarebytes.org and they will assist you directly with this problem.