3rdRock Posted December 9, 2023 ID:1604323 Share Posted December 9, 2023 I'm getting endless popups saying Norton has blocked this activity and that "no further action is required". I've run the full Norton scan, Norton Power Eraser, Malwarebytes (premium trial), and the Malwarebytes threat scan again just now. This started after I downloaded a musical score (about a week ago), which I deleted within minutes. malwarebytes threat scan log.txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Solution JSntgRvr Posted December 10, 2023 Solution ID:1604328 Share Posted December 10, 2023 (edited) Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Download AdwCleaner and save it to your desktop. Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now ... When the scan has finished a Scan Results window will open. Click Cancel (at this point do not attempt to Quarantine anything that is found) Now click the Log Files tab ... Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the scan. Please attach the file in your next reply. Edited December 10, 2023 by JSntgRvr Modified, fix. Link to post Share on other sites More sharing options...
3rdRock Posted December 10, 2023 Author ID:1604424 Share Posted December 10, 2023 # ------------------------------- # Malwarebytes AdwCleaner 8.4.0.0 # ------------------------------- # Build: 08-30-2022 # Database: 2023-07-19.3 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 12-10-2023 # Duration: 00:00:04 # OS: Windows 10 (Build 19045.3693) # Scanned: 32095 # Detected: 9 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** PUP.Optional.Legacy HKCU\Software\APN PIP ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Hosts File Entries ] ***** No malicious hosts file entries found. ***** [ Preinstalled Software ] ***** Preinstalled.LenovoHotkeyManager Folder C:\Program Files\LENOVO\HOTKEY Preinstalled.LenovoIMController Folder C:\ProgramData\LENOVO\IMCONTROLLER Preinstalled.LenovoIMController Folder C:\Users\enrce\AppData\Local\LENOVO\IMCONTROLLER Preinstalled.LenovoIMController Folder C:\Windows\LENOVO\IMCONTROLLER Preinstalled.LenovoIMController Folder C:\Windows\System32\Tasks\LENOVO\IMCONTROLLER Preinstalled.LenovoIMController Registry HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Uninstall\Lenovo Dependency Package_is1 Preinstalled.LenovoPowerManager Folder C:\Windows\SysWOW64\LENOVO\POWERMGR Preinstalled.LenovoPowerManager Folder C:\Windows\System32\LENOVO\POWERMGR ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ########## Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted December 10, 2023 ID:1604436 Share Posted December 10, 2023 The Fixlog.txt is incomplete. Just contains the last few lines of the fix. Would you try it again? AdwCleaner - Clean Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now When the scan has finished a Scan Results window will open. Please check all boxes and then click Quarantine Click Next If any pre-installed software was found on your machine, a prompt window will open ... Click OK to close it Check any pre-installed software items you want to remove (if they're not causing you a problem I recommend you don't select any) Click Quarantine A prompt to save your work will appear ... Click Continue when you're ready to proceed. A prompt to restart your computer will appear ... Click Restart Now Once your computer has restarted ... If it doesn't open automatically, please start AdwCleaner ... Click the Log Files tab ... Double click on the latest Clean log (Clean logs have a [C0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the removal. Please post the contents of the file in your next reply. Link to post Share on other sites More sharing options...
3rdRock Posted December 10, 2023 Author ID:1604457 Share Posted December 10, 2023 I tried it again. Attached is the new fixlog.txt. # ------------------------------- # Malwarebytes AdwCleaner 8.4.0.0 # ------------------------------- # Build: 08-30-2022 # Database: 2023-07-19.3 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 12-10-2023 # Duration: 00:00:01 # OS: Windows 10 (Build 19045.3693) # Cleaned: 1 # Failed: 0 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** No malicious folders cleaned. ***** [ Files ] ***** No malicious files cleaned. ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** Deleted HKCU\Software\APN PIP ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries cleaned. ***** [ Chromium URLs ] ***** No malicious Chromium URLs cleaned. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ***** [ Hosts File Entries ] ***** No malicious hosts file entries cleaned. ***** [ Preinstalled Software ] ***** No Preinstalled Software cleaned. ************************* [+] Delete IFEO [+] Delete Prefetch [+] Delete Tracing Keys [+] Reset Hosts File [+] Reset Chromium Policies [+] Reset IE Policies [+] Reset Proxy Settings [+] Reset Winsock ************************* AdwCleaner[S00].txt - [2131 octets] - [10/12/2023 12:54:50] AdwCleaner[S01].txt - [2192 octets] - [10/12/2023 18:12:21] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C01].txt ########## Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted December 10, 2023 ID:1604461 Share Posted December 10, 2023 Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. How is the computer doing? Link to post Share on other sites More sharing options...
3rdRock Posted December 10, 2023 Author ID:1604462 Share Posted December 10, 2023 The endless popups stopped. (the popup below did appear when I pressed Fix, even when I had disabled Norton's Auto Protect and Smart Firewall, so I don't know if the fix was successful if Data Protector blocked some actions?) Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted December 11, 2023 ID:1604466 Share Posted December 11, 2023 Norton seems blocking the fix. Copy the entire contents of the Quote Box below to Notepad. Name the file as HOSTS Change the Save as Type to All Files and Save it on the C:\Windows\System32\drivers\etc folder Quote # Copyright (c) 1993-2009 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host # localhost name resolution is handle within DNS itself. # 127.0.0.1 localhost # ::1 localhost That should create the HOSTS file. Overwrite any existing HOSTS file. Congratulations Use this application to remove tools used and their quarantined items: Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. Make sure you're backing up your files Keep all software up to date - PatchMyPC - Keep your Operating System up to date and current at all times - Further tips to help protect your computer data and improve your privacy: Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: Microsoft Edge: Mozilla Firefox: uBlock Origin Google Chrome: Microsoft Edge: Mozilla Firefox: Further reading if you like to keep up on the malware threat scene: Malwarebytes Bleepingcomputer Hopefully, we've been able to assist you with correcting your system issues. Thank you for contacting Malwarebytes. Regards. Link to post Share on other sites More sharing options...
3rdRock Posted December 11, 2023 Author ID:1604479 Share Posted December 11, 2023 Thank you for your help! 🙂 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 11, 2023 Root Admin ID:1604496 Share Posted December 11, 2023 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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