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Kungel

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in Resolved Malware Removal Logs

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Porthos

Porthos

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@Kungel

 

Let's get the info to get the process started.

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

    Then be patient for the next expert to take your case.

Thank you

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Porthos

Porthos

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15 minutes ago, Kungel said:

Ok the two steps have been done.

The reason this keeps coming back is because the sync function of Edge brings it back after you clean it with Malwarebytes.

You need to clear the sync data on MS servers for the clean up by Malwarebytes to work.

https://learn.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud.

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AdvancedSetup

AdvancedSetup

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Please go ahead and run the following scan

 

Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop.

(Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021)

Download: Kaspersky Virus Removal Tool 

https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe

How to run a scan with Kaspersky Virus Removal Tool 2020
https://support.kaspersky.com/15674

How to run Kaspersky Virus Removal Tool 2020 in the advanced mode
https://support.kaspersky.com/15680

How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan
https://support.kaspersky.com/15681

 


Select the  image.png  Windows Key and R Key together, the "Run" box should open.

user posted image

Drag and Drop KVRT.exe into the Run Box.

user posted image

C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box.

image.png

add -dontencrypt   Note the space between KVRT.exe and -dontencrypt

C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box.
 
image.png


That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file.

Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr
Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply.

To start the scan select OK in the "Run" box.

A EULA window will open, tick all confirmation boxes then select "Accept"

image.png

In the new window select "Change Parameters"

image.png

In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start...

user posted image

When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue"

user posted image

When complete, or if nothing was found select "Close"

image.png

Attach the report information as previously instructed...
 
Thank you
 
 

 

 

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AdvancedSetup

AdvancedSetup

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Okay, let's try another scanner @Kungel

 

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply

 

 

 

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AdvancedSetup

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https://free.drweb.com/
An error has occurred

Friends, our website is temporarily down. We are working hard to resolve this issue as quickly as possible.

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

[ 1 ]

Please make the following system changes.

  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed.
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

[ 2 ]

Malwarebytes AdwCleaner

Let's do a special run of Malwarebytes AdwCleaner to help prepare the computer to be able to run other scanning software that may be blocked

Please read all the information below before starting so that you have a good understanding of the process.
Take your time and be careful. Make sure you select all of the listed items below - before- pressing the scan button.
 
  • Please download Malwarebytes AdwCleaner and save the file to your Desktop or Downloads folder.
  • Here is another link to download if the link above does not work:  Malwarebytes AdwCleaner alternative link
  • Locate the program where you downloaded it. Double-click to start AdwCleaner.  Do not rush. There are a few choices to set as listed below.
  • Malwarebytes AdwCleaner guide
  • Reply YES at the Windows prompt to allow the program to proceed and make changes. That is the usual Windows security prompt.
  • Accept the End User License Agreement.
  • Wait until the database is updated. Do Not click on anything yet.
 
When AdwCleaner starts, on the left side panel of the window, click on Settings and enable these repair actions on the Application tab
Clicking their button to the far-right will enable the ON status
 
  • Delete IFEO keys
  • Delete tracing keys
  • Delete Prefetch files
  • Reset Proxy
  • Reset Chrome policies
  • Reset IE Policies
  • Reset Winsock
  • Reset Hosts file (If you're not having any issues accessing security or other websites you can uncheck this item)

 

image.png.a06f1c3da463f5f1a4d071a910ff71

 

ONLY after you have set the selections above ....only after that .....
Now On the left side of the AdwCleaner window, click on the Dashboard panel and then click the Scan button to perform a computer scan.
 
image.png.7a0c726e4d63978cfe4d95bca514c7
 
  • DO NOT uninstall or remove the Preinstalled software if found. Uncheck any items listed for Preinstalled
  • When finished, if items are found please click Quarantine to finish the cleaning process.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach that log to your next reply. You can also open the Log Files panel to locate.
  • This can take several minutes to complete, please be patient.
  • When the AdwCleaner scan is completed it will display all of the items it has found. Click on the Quarantine button To remove what it found.
  • AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean.
  • Click on the Continue button to finish the removal process.
  • If No Detections are found, Click the Basic Repair button to have it reset the checked items above.


[ 3 ] 

Malwarebytes for Windows

  • If you already have Malwarebytes installed then open Malwarebytes and click on the small gear icon, then click on the "Check for updates" button on the General tab.
  • After any updates, click the middle Scan button from the main page. It will automatically run a Threat Scan.
  • If you don't have Malwarebytes installed yet, please download it from here or alternative link and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed, make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let us know in your next reply that the scanner would not run.

 

View Reports and History in Malwarebytes for Windows v4
https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows

Malwarebytes for Windows v4 guide
https://support.malwarebytes.com/hc/en-us/articles/360038984693-Malwarebytes-for-Windows-v4-guide

 

RESTART THE COMPUTER Before running Step 4

[ 4 ]

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Please rename FRST.EXE or FRST64.EXE to FRSTEnglish.exe
  • After renaming the file right-click over FRSTEnglish.exe and select "Run as administrator"
  • When the tool opens click Yes to the disclaimer
  • Make sure there is a check mark in the Addition.txt check box
  • Press the Scan button.
  • It will make a log FRST.txt and Addition.txt in the same directory the tool is run from. Please attach both logs to your next reply.

 

 

Thank you

 

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

 

 

 

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Kungel

Kungel

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1.) I already had Malwarebytes Ad cleaner installed and have been running it for quite some time. Whenever it did find something I quarantined those items.

I was not able to attach the details of each scan, but have attached a snippet (Adw Scans.doc) of all the scans so far this year..

2.)Also attached are the file FRST.txt and Addition.txt  Addition.txtFRST.txt

I hope this makes sense?

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AdvancedSetup

AdvancedSetup

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Please follow the steps

[ 1 ]

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

  • Bonjour  (normally not needed on Windows but often causes network issues on Windows) 

 

[ 2 ]

Your current DNS Servers:   64.59.144.93 - 64.59.150.139 

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 4 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b


The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

[ 3 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   D:\Documents\Downloads\FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder D:\Documents\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

 

[ 4 ]

The logs indicate that something is wrong with your installation of Firefox. Please uninstall Firefox, Restart the computer. Then download and install Firefox again

 

Thank you

 

 

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AdvancedSetup

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Please post back the log showing the detection

 

You can find Scan and Protection logs within the Malwarebytes 4 program in the following location

 

image.png

 

RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged

 

image.png

 

If you click on the View option you should get something similar to the following with other options available.

 

image.png

 

 

 

 

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AdvancedSetup

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You need to clean up Microsoft Edge. That is the issue.

Disable SYNCING of your data and clear up all the cache and check and/or reset the settings.

Please review the following link -- DO NOT -- download anything, just read how to reset Microsoft Edge.

https://www.geeksinphoenix.com/blog/post/2020/08/09/how-to-clean-up-and-reset-microsoft-edge

 

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AdvancedSetup

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Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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