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Hello Community,

I am writing you today to ask for your help and expertise. I have someone for a fact remoting into my computer, moving around my mouse, pausing my videos,  accessing my camera, closing applications and blackscreening me. I have downloaded and read up on wireshark books about packet analysis and network security to gaini identifying information to provide to the police. I believe I was close to gaining their information when they started attacking wireshark. In the video provided the  packet count is to the bottom right. Is thei any scenario where  the packet count is constantly resetting back to zero? On Average when I start wireshark for the past year I would start out with thousands of packets maybe 20,000 whenever I begin the packet sniffing, but as ive been studying and trying to get their information since they refuse to stop remotng into my pc my packet count is reseting. Its now just hanging around the 400-500 region unless I do something like download a file. I have a noticably slower internet speed. Netflix and Youtube take a long time to buffer where they usually were instantaneous, even video preview and icons take longer and I am greeted with blackscreens before videos even plays. I need this harrsassment to stop and to provide identifying information to the police. How can I show that someone is reseting my packets in attempts to hide their identity and evade detection on my network.  Is their another way to catch this act occuring as I know to remote into isomeones network will leave a trail of communication no matter how they try to hide it.

 

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  • Root Admin

Hello @babaokesola

Please do the following.

Shut down your computer and unplug it from the wall.

Then power off your Router / Modem and also unplug it from the wall

Wait about 2 minutes. Then plug the power back in to your Router / Modem and again wait about 2 minutes.

Then start your computer back up again and do the following

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

[ 1 ]

Please make the following system changes.

  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed.
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

[ 2 ]

Malwarebytes AdwCleaner

Let's do a special run of Malwarebytes AdwCleaner to help prepare the computer to be able to run other scanning software that may be blocked

Please read all the information below before starting so that you have a good understanding of the process.
Take your time and be careful. Make sure you select all of the listed items below - before- pressing the scan button.
 
  • Please download Malwarebytes AdwCleaner and save the file to your Desktop or Downloads folder.
  • Here is another link to download if the link above does not work:  Malwarebytes AdwCleaner alternative link
  • Locate the program where you downloaded it. Double-click to start AdwCleaner.  Do not rush. There are a few choices to set as listed below.
  • Malwarebytes AdwCleaner guide
  • Reply YES at the Windows prompt to allow the program to proceed and make changes. That is the usual Windows security prompt.
  • Accept the End User License Agreement.
  • Wait until the database is updated. Do Not click on anything yet.
 
When AdwCleaner starts, on the left side panel of the window, click on Settings and enable these repair actions on the Application tab
Clicking their button to the far-right will enable the ON status
 
  • Delete IFEO keys
  • Delete tracing keys
  • Delete Prefetch files
  • Reset Proxy
  • Reset Chrome policies
  • Reset IE Policies
  • Reset Winsock
  • Reset Hosts file (If you're not having any issues accessing security or other websites you can uncheck this item)

 

image.png.a06f1c3da463f5f1a4d071a910ff71

 

ONLY after you have set the selections above ....only after that .....
Now On the left side of the AdwCleaner window, click on the Dashboard panel and then click the Scan button to perform a computer scan.
 
image.png.7a0c726e4d63978cfe4d95bca514c7
 
  • DO NOT uninstall or remove the Preinstalled software if found. Uncheck any items listed for Preinstalled
  • When finished, if items are found please click Quarantine to finish the cleaning process.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach that log to your next reply. You can also open the Log Files panel to locate.
  • This can take several minutes to complete, please be patient.
  • When the AdwCleaner scan is completed it will display all of the items it has found. Click on the Quarantine button To remove what it found.
  • AdwCleaner will now prompt you to save any open files or data as the program will need to close any open programs before it starts to clean.
  • Click on the Continue button to finish the removal process.
  • If No Detections are found, Click the Basic Repair button to have it reset the checked items above.


[ 3 ] 

Malwarebytes for Windows

  • If you already have Malwarebytes installed then open Malwarebytes and click on the small gear icon, then click on the "Check for updates" button on the General tab.
  • After any updates, click the middle Scan button from the main page. It will automatically run a Threat Scan.
  • If you don't have Malwarebytes installed yet, please download it from here or alternative link and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed, make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let us know in your next reply that the scanner would not run.

 

View Reports and History in Malwarebytes for Windows v4
https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows

Malwarebytes for Windows v4 guide
https://support.malwarebytes.com/hc/en-us/articles/360038984693-Malwarebytes-for-Windows-v4-guide

 

RESTART THE COMPUTER Before running Step 4

[ 4 ]

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Please rename FRST.EXE or FRST64.EXE to FRSTEnglish.exe
  • After renaming the file right-click over FRSTEnglish.exe and select "Run as administrator"
  • When the tool opens click Yes to the disclaimer
  • Make sure there is a check mark in the Addition.txt check box
  • Press the Scan button.
  • It will make a log FRST.txt and Addition.txt in the same directory the tool is run from. Please attach both logs to your next reply.

 

 

Thank you

 

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

 

 

 

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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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