Thunderbird not connecting when VPN is on

[poonasor]

I'm not receiving any mail or connecting to any mail servers when the VPN is connected.

 

[Porthos]

@poonasor

What setting do you have set for the Tunnel Driver? I just tested the current Thunderbird with the settings set in my screenshot. gmail account

[Porthos]

@poonasor

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

[poonasor]

i'm on the MB tunnel, since I needed to add the TV to bypass the vpn

I've added all the SMTP ports 465, 587, 993

still no luck

attached is my logs

mbst-grab-results.zip

[poonasor]

the weird thing is that outlook works fine, its only thunderbird that is not working

[Porthos]

Are you using the current version of Thunderbird?

[poonasor]

yes, i am version 115.5.1

[Porthos]

Dont know what to say. I can send and receive just fine with no exclusions or bypasses with either tunnel driver.

Have you restarted the computer or tried a different server?

@gatortail Can you assist?