Alexios Posted November 27, 2023 ID:1601872 Share Posted November 27, 2023 Hello, two days ago I mistakenly downloaded a file that contained a malware. The result was that malwarebytes icon became blank and when i click on it i get the windows message that do not have permission to open it. I tried redownloading malwarebytes but the installation window automatically closes, same with any other antimalware program. At first i couldn't even surf the web to search for anything malware-related, as I got the 404 error. I managed to fix this using a program that changed some elements in the registry. The pc also shuts off on its own. What can I do? Link to post Share on other sites More sharing options...
Sandor Posted November 27, 2023 ID:1601873 Share Posted November 27, 2023 (edited) Hello and Please read and do the instructions described in this topic: If you encountered problems in starting tools, please run your system in Safe Mode and try again. Edited November 27, 2023 by Sandor 1 Link to post Share on other sites More sharing options...
Alexios Posted November 27, 2023 Author ID:1601874 Share Posted November 27, 2023 Right now I'm at work, I'll be sure to follow the instructions when I get home in 7 hours Link to post Share on other sites More sharing options...
Sandor Posted November 27, 2023 ID:1601875 Share Posted November 27, 2023 OK, get them when you have a time. 1 Link to post Share on other sites More sharing options...
Alexios Posted November 27, 2023 Author ID:1601940 Share Posted November 27, 2023 As soon as I got the files you needed in safe mode and restarted the PC, it entered a loop made of a bsod named "CRITICAL PROCESS DIED" and a message that says that windows can't start. This repeats everytime I turn on my computer. Is formatting everything the only option now? Link to post Share on other sites More sharing options...
Alexios Posted November 27, 2023 Author ID:1601942 Share Posted November 27, 2023 Also a new user "John" has appeared, I fear formatting is the only option now. I'm keeping the PC turned off Link to post Share on other sites More sharing options...
Sandor Posted November 28, 2023 ID:1602028 Share Posted November 28, 2023 (edited) It is sad to hear that. Please clarify - you can't even boot to safe mode now? Lets try this method: Download Farbar recovery scan tool at the another clean PC and save it to USB stick. Then go to Startup repair function and run Command promt. Print notepad in the Command promt and press Enter. Notepad will be open. Press - File - Open in file menu and go to your USB stick. In file types choose "All files" and find file named frst64.exe. Right click it and choose "Run as administrator". Tool will start, you have to press Yes to agree with the agreement and press Scan button. After end of scan you'll get FRST.txt log. Attach it to your next post. Edited November 28, 2023 by Sandor 1 Link to post Share on other sites More sharing options...
Alexios Posted November 28, 2023 Author ID:1602037 Share Posted November 28, 2023 Correct, whether I boot normally or in safe mode, as soon as I start entering my password to access the PC I get a BSOD. I'll try the other method in a few hours, thank you Link to post Share on other sites More sharing options...
Alexios Posted November 28, 2023 Author ID:1602114 Share Posted November 28, 2023 Here is the FRST file FRST.txt Link to post Share on other sites More sharing options...
Sandor Posted November 29, 2023 ID:1602192 Share Posted November 29, 2023 Thank you. I see Restore point date: 2023-11-23 21:56 - Is it created before the problem occured? If so, try to restore system from this point. And tell me what happens. You have a well known infection that could be cured, but first you have to enter to the system at least in safe mode. 1 Link to post Share on other sites More sharing options...
Alexios Posted November 29, 2023 Author ID:1602269 Share Posted November 29, 2023 After multiple tries, I managed to boot an antivirus through USB and cleaned the PC, then reinstalled windows and now everything works. Thanks for your help! Link to post Share on other sites More sharing options...
Sandor Posted November 30, 2023 ID:1602379 Share Posted November 30, 2023 It's a pity that you were forced to reinstall the system. But this is a good way out. I would like to clarify that this particular infection occurs when the user installs a certain repack or activator, usually downloaded from a torrent. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 3, 2023 Root Admin ID:1603084 Share Posted December 3, 2023 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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