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Virus not letting me install Malwarebytes

rohan4444

By rohan4444
in Resolved Malware Removal Logs

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MKDB

MKDB

Posted
Posted

Hello  @KoeleRyan  and  :welcome:

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow the steps in the given order and post back the log files.
  • Please attach all log files into your post.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
  • If you do not respond within 4 days, your topic will be closed.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

I've attach a zip file for you. Download the zip file to your desktop and Extract the files. You will get two files:

1) "explorer.exe" which is RKill

2) "rohanEnglish.exe" which is FRST

 

 

Step 1

Run "Explorer.exe". RKill should start.

It should create a file called Rkill.txt in the end. Attach that file with your next answer.

 

 

Step 2

  • Double-click on "rohanEnglish.exe" to run FRST.
  • If you receive any warning about the download it is a false positive and you can ignore it. Click on More info to get the Run anyway option.
  • When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • FRST will create three logs (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

 

 

files.zip

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MKDB

MKDB

Posted
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@rohan4444

Unfortunately there is evidence of illegal software on your computer. I am going to request you completely uninstall and remove all programs and all other products/folders/files for which you do not have a valid Product Key, including all "cracked" software.

accusonus ERA Bundle Pro (HKLM\...\{3E8F7EE0-8393-406D-914B-A5D3CB9793D7}_is1) (Version: 6.1.0 - accusonus & Team V.R)
Antares Auto-Tune bundle (HKLM\...\Antares Auto-Tune bundle_is1) (Version: 9.1.0 - Antares & Team V.R)
FabFilter Total Bundle (HKLM\...\FabFilter Total Bundle_is1) (Version: 2020.6 - FabFilter & Team V.R)
iZotope Nectar 3 Elements (HKLM\...\Nectar 3 Elements_is1) (Version: 3.00 - iZotope & Team V.R)
SwarPlug (HKLM\...\SwarPlug_is1) (Version: 4.5.0 - Swar Systems & Team V.R)

any other illegal software on your system


If you prefer to leave the program(s) on your computer, let me know that and my support will end.

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MKDB

MKDB

Posted
Posted

@rohan4444

Please run FRST again.

 

Step 1

  • Run FRST again.
  • Do not change any settings.
  • Press the Scan button.
  • FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
  • Please attach these logfiles to your next reply.

 

 

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MKDB

MKDB

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@rohan4444

We will use Farbar Recovery Scan Tool (FRST) to run a fix. FRST should be located in your download folder: C:\Users\RAHUL CHANDRA DAS\Desktop\FRST64.exe

The fix may take some time, please be very patient and do not interfere.

 

 

 

Step 1

  • Please download the attached fixlist.txt file and save it to your download folder, which is C:\Users\RAHUL CHANDRA DAS\Desktop\ in your case.
  • You will find the file FRST as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST.
  • Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
  • Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

 

fixlist.txt

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MKDB

MKDB

Posted
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@rohan4444

It does not contain any sensitive information.

In addition, only registered helpers can take a look at the log files. So you don't have to be afraid of abuse.

 

The above fix will fix a couple of things, I suggest you run this fix with FRST.

More steps may follow, depending on the results.

 

 

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MKDB

MKDB

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Due to the lack of feedback, I do not follow this topic any longer.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

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