Real-Time Protection turned off and won't switch back on

[CBear77]

Hi,

I don't know if anyone is replying to this topic any longer, but I turned off my Malwarebytes Real Time Protection and when I turned it back on, it's not working as an ad blocker, like it used to. I have downloaded the tool and attached the zip file. Any assistance you can provide would be most appreciated. 

Thanks :)

mbst-grab-results.zip

[Porthos]

49 minutes ago, CBear77 said:

Any assistance you can provide would be most appreciated. 

Restart the computer and create YOUR OWN TOPIC so we can assist you.

[AdvancedSetup]

Hello @CBear77

Please try the following and let us know if that corrects the issue or not

 

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall.
• Once the reinstall has completed, please RESTART the computer.

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[AdvancedSetup]

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