License Key Error Installation Token Not Found

[Devotedly9162]

Hi

I want to register my premium to MalwareBytes in Windows 10, but I keep getting this error:

License Key Error Installation Token Not Found

things I've already done:

1. Uninstalled and reinstalled

2. used MB support tool and repaired with all items checkmarked. Did a restart. Used same too to clean uninstall MB. again restarted. And in the end downloaded MB from website and installed it.

Any way to solve this problem without reinstalling windows?

BTW, I used MB before with no problem. And I'm also using it on my android phone RN with same credentials.

TY

[Porthos]

Please do the following so that we may take a closer look at your system.

First

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

[Devotedly9162]

Thanks for reply

BTW, I also tried with or without VPN

mbst-grab-results.zip

[Porthos]

Something either blocked the download of Farbar (part of the support tool) or you may have some type of issue with your networking setup.

Please manually download and run the tool

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

[Devotedly9162]

Shortcut.txtFRST.txtAddition.txt

[Porthos]

Try the steps in this self-help article.

 

[AdvancedSetup]

Hello @Devotedly9162

 

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\pouri\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
               Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Devotedly9162]

On 11/26/2023 at 8:45 AM, AdvancedSetup said:

Hello @Devotedly9162

 

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\pouri\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
               Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt 52.09 kB · 0 downloads

Thanks

 

Yesterday I got the blue screen and had to reinstall windows. The problem still persists

should I run this on my new installed windows?

[Porthos]

3 hours ago, Devotedly9162 said:

I got the blue screen and had to reinstall windows.

Please start over with a new set of logs.

Please do the following so that we may take a closer look at your system.

First

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

[AdvancedSetup]

No, if you reinstalled Windows then we need to get a new, fresh set of log, please.

Please follow the instructions above that @Porthos posted for you @Devotedly9162

Thanks

 

[Devotedly9162]

On 11/27/2023 at 5:33 PM, Porthos said:

Please start over with a new set of logs.

Please do the following so that we may take a closer look at your system.

First

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

 

mbst-grab-results.zip

[Porthos]

@Devotedly9162

Something either blocked the download of FRST (a part of the support tool) or you may have some type of issue with your networking setup.

Please manually download and run the tool

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

[Devotedly9162]

17 minutes ago, Porthos said:

@Devotedly9162

Something either blocked the download of FRST (a part of the support tool) or you may have some type of issue with your networking setup.

Please manually download and run the tool

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

Addition.txt FRST.txt

[AdvancedSetup]

The computer is having some issues.

 

==================== Faulty Device Manager Devices ============

Name: Intel(R) Management Engine Interface
Description: Intel(R) Management Engine Interface
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: MEIx64
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

 

System errors:
=============
Error: (11/29/2023 02:52:46 PM) (Source: MEIx64) (EventID: 3) (User: )
Description: Intel(R) Management Engine Interface driver has failed to perform handshake with the Firmware (FWSTS0: 0x00004181, FWSTS1: 0x16462100).

 

 

Date: 2023-11-28 13:59:41
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.401.1300.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23100.2009
Error code: 0x80240438
Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

 

 

Let's try the following

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

CCleaner (computer experts no longer recommend this program)
qBittorrent (uninstall or disable for now, it can possibly be affecting the network)
 

 

 

 

Your current DNS Servers:   192.168.50.1 

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 4 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

• Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
• Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
• OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
• DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

 

The computer is quite old. Check with Acer and see if there is a different version of the Intel(R) Management Engine Interface

BIOS: Insyde Corp. V1.11 08/20/2014
Motherboard: Acer EA50_HB

 

[Devotedly9162]

1 hour ago, AdvancedSetup said:

The computer is having some issues.

 

==================== Faulty Device Manager Devices ============

Name: Intel(R) Management Engine Interface
Description: Intel(R) Management Engine Interface
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: MEIx64
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

 

System errors:
=============
Error: (11/29/2023 02:52:46 PM) (Source: MEIx64) (EventID: 3) (User: )
Description: Intel(R) Management Engine Interface driver has failed to perform handshake with the Firmware (FWSTS0: 0x00004181, FWSTS1: 0x16462100).

 

 

Date: 2023-11-28 13:59:41
Description:
Microsoft Defender Antivirus has encountered an error trying to update security intelligence.
New security intelligence Version:
Previous security intelligence Version: 1.401.1300.0
Update Source: Microsoft Update Server
Security intelligence Type: AntiVirus
Update Type: Full
Current Engine Version:
Previous Engine Version: 1.1.23100.2009
Error code: 0x80240438
Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

 

 

Let's try the following

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

CCleaner (computer experts no longer recommend this program)
qBittorrent (uninstall or disable for now, it can possibly be affecting the network)
 

 

 

 

Your current DNS Servers:   192.168.50.1 

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 4 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

• Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
• Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
• OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
• DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

 

The computer is quite old. Check with Acer and see if there is a different version of the Intel(R) Management Engine Interface

BIOS: Insyde Corp. V1.11 08/20/2014
Motherboard: Acer EA50_HB

 

I did all of it and installed an older version of Intel(R) Management Engine Interface, but the problem still not solved

Yes, it's an old laptop. Cant replace it yet.

[AdvancedSetup]

Not trying to replace it. Simply trying to get it to work if possible.

Please do the following and let me know if that helps now.

 

 

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall.
• RESTART the computer

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[Devotedly9162]

On 11/30/2023 at 4:20 AM, AdvancedSetup said:

Not trying to replace it. Simply trying to get it to work if possible.

Please do the following and let me know if that helps now.

 

 

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall.
• RESTART the computer

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

 

mbst-grab-results.zip

[AdvancedSetup]

There is "something" wrong with networking on this device which has to be the root of the issue.

The MBST tool downloads the Farbar (FRST) program and scans with that, but it was not able to download them.

2023-12-09 12:36:13.885   --------LOGGING STARTED----------
2023-12-09 12:36:13.885   NetWkstaGetInfo OS Version Check passed
2023-12-09 12:36:15.258   Network connection failed, status code: 403.
2023-12-09 12:36:16.054   --------END OF LOG FILE----------
2023-12-09 12:39:54.599   --------LOGGING STARTED----------
2023-12-09 12:39:54.599   NetWkstaGetInfo OS Version Check passed
2023-12-09 12:39:55.503   Network connection failed, status code: 403.
2023-12-09 12:39:56.004   --------END OF LOG FILE----------
2023-12-09 16:12:07.789   --------LOGGING STARTED----------
2023-12-09 16:12:07.805   NetWkstaGetInfo OS Version Check passed
2023-12-09 16:12:09.340   Network connection failed, status code: 403.
2023-12-09 16:12:10.342   --------END OF LOG FILE----------

 

Please get me updated logs from Farbar again

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Please rename FRST.EXE or FRST64.EXE to FRSTEnglish.exe
• After renaming the file right-click over FRSTEnglish.exe and select "Run as administrator"
• When the tool opens click Yes to the disclaimer
• Make sure there is a check mark in the Addition.txt check box
• Press the Scan button.
• It will make a log FRST.txt and Addition.txt in the same directory the tool is run from. Please attach both logs to your next reply.

 

Thank you

 

Edited December 10, 2023 by AdvancedSetup
Updated information

[Devotedly9162]

On 12/10/2023 at 7:21 AM, AdvancedSetup said:

There is "something" wrong with networking on this device which has to be the root of the issue.

The MBST tool downloads the Farbar (FRST) program and scans with that, but it was not able to download them.

2023-12-09 12:36:13.885   --------LOGGING STARTED----------
2023-12-09 12:36:13.885   NetWkstaGetInfo OS Version Check passed
2023-12-09 12:36:15.258   Network connection failed, status code: 403.
2023-12-09 12:36:16.054   --------END OF LOG FILE----------
2023-12-09 12:39:54.599   --------LOGGING STARTED----------
2023-12-09 12:39:54.599   NetWkstaGetInfo OS Version Check passed
2023-12-09 12:39:55.503   Network connection failed, status code: 403.
2023-12-09 12:39:56.004   --------END OF LOG FILE----------
2023-12-09 16:12:07.789   --------LOGGING STARTED----------
2023-12-09 16:12:07.805   NetWkstaGetInfo OS Version Check passed
2023-12-09 16:12:09.340   Network connection failed, status code: 403.
2023-12-09 16:12:10.342   --------END OF LOG FILE----------

 

Please get me updated logs from Farbar again

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Please rename FRST.EXE or FRST64.EXE to FRSTEnglish.exe
• After renaming the file right-click over FRSTEnglish.exe and select "Run as administrator"
• When the tool opens click Yes to the disclaimer
• Make sure there is a check mark in the Addition.txt check box
• Press the Scan button.
• It will make a log FRST.txt and Addition.txt in the same directory the tool is run from. Please attach both logs to your next reply.

 

Thank you

 

 

Addition.txt FRST.txt

[AdvancedSetup]

You're having driver and possibly hardware issues according to the logs. The computer is also quite old at this point as well.

BIOS: Insyde Corp. V1.11 08/20/2014
Motherboard: Acer EA50_HB

 

==================== Faulty Device Manager Devices ============

Name: Intel(R) Management Engine Interface
Description: Intel(R) Management Engine Interface
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: MEIx64
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

 

System errors:
=============
Error: (12/13/2023 10:48:16 AM) (Source: MEIx64) (EventID: 3) (User: )
Description: Intel(R) Management Engine Interface driver has failed to perform handshake with the Firmware (FWSTS0: 0x00004181, FWSTS1: 0x16462100).

 

Looking at the following which looks to be related to setting up networking for privacy it may be the reason or part of the reason you're having some level of networking issues

HKU\S-1-5-21-2351029138-2318754212-1520014961-1001\...\Run: [v2rayNAutoRun_41e4d575ca181ec03d603ecd4512df0c] => C:\Users\pouri\Downloads\v2rayN-With-Core\v2rayN-With-Core\v2rayN.exe [33091736 2023-11-26] (v2rayN) [File not signed] [File is in use]
Startup: C:\Users\pouri\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Telegram.lnk [2023-11-26]
ShortcutTarget: Telegram.lnk -> C:\Users\pouri\AppData\Roaming\Telegram Desktop\Telegram.exe (Telegram FZ-LLC -> Telegram FZ-LLC)

You have Proxies enabled which "may" be part of the 2rayN above - not sure but proxies can also make normal networking difficult and unless one really knows what they're doing should not be used

ProxyEnable: [S-1-5-21-2351029138-2318754212-1520014961-1001] => Proxy is enabled.
ProxyServer: [S-1-5-21-2351029138-2318754212-1520014961-1001] => 127.0.0.1:10809

ManualProxies: 1127.0.0.1:10809 <==== ATTENTION

 

Try removing the Proxies and 2rayN and see if that works to activate and run the Malwarebytes program.

 

 

[Devotedly9162]

23 hours ago, AdvancedSetup said:

You're having driver and possibly hardware issues according to the logs. The computer is also quite old at this point as well.

BIOS: Insyde Corp. V1.11 08/20/2014
Motherboard: Acer EA50_HB

 

==================== Faulty Device Manager Devices ============

Name: Intel(R) Management Engine Interface
Description: Intel(R) Management Engine Interface
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: MEIx64
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

 

System errors:
=============
Error: (12/13/2023 10:48:16 AM) (Source: MEIx64) (EventID: 3) (User: )
Description: Intel(R) Management Engine Interface driver has failed to perform handshake with the Firmware (FWSTS0: 0x00004181, FWSTS1: 0x16462100).

 

Looking at the following which looks to be related to setting up networking for privacy it may be the reason or part of the reason you're having some level of networking issues

HKU\S-1-5-21-2351029138-2318754212-1520014961-1001\...\Run: [v2rayNAutoRun_41e4d575ca181ec03d603ecd4512df0c] => C:\Users\pouri\Downloads\v2rayN-With-Core\v2rayN-With-Core\v2rayN.exe [33091736 2023-11-26] (v2rayN) [File not signed] [File is in use]
Startup: C:\Users\pouri\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Telegram.lnk [2023-11-26]
ShortcutTarget: Telegram.lnk -> C:\Users\pouri\AppData\Roaming\Telegram Desktop\Telegram.exe (Telegram FZ-LLC -> Telegram FZ-LLC)

You have Proxies enabled which "may" be part of the 2rayN above - not sure but proxies can also make normal networking difficult and unless one really knows what they're doing should not be used

ProxyEnable: [S-1-5-21-2351029138-2318754212-1520014961-1001] => Proxy is enabled.
ProxyServer: [S-1-5-21-2351029138-2318754212-1520014961-1001] => 127.0.0.1:10809

ManualProxies: 1127.0.0.1:10809 <==== ATTENTION

 

Try removing the Proxies and 2rayN and see if that works to activate and run the Malwarebytes program.

 

 

I live in a country that I can't connect to internet without Proxy. So uninstalling v2Ray is a no-go.

Also, when I installed windows, the 1st app I installed was MalwareBytes and still had this problem.

Pretty sure it has to be a driver issue. As you said, the system is old, and some parts are probably burnt out over the years.
What I don't understand is how I could use MB 3 month ago with no issue. The system and apps are the same since last time. IDK what changed.

[AdvancedSetup]

Don't know but you're unable to connect properly. Perhaps the people behind the proxy you're using have changed something.

 

[AdvancedSetup]

Glad we could help.

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