Very suspicious

[mal000019]

Good morning,

I was having trouble finding the process running in the background with high CPU usage because everytime i ran taskmanager it would quiet down. I downloaded procexp and tried that, still nothing. Then I simply renamed procexp.exe to something.exe and when I ran it i immediately saw CMD.exe running at 33% of my CpU, under explorerer.exe as user system. Just to test I opened up taskmanager and watched it drop to 0 on the process explorer when I did so.

So cmd.exe is running at 33% of my cpu, with something like 4 trillion cycles after a few minutes, and overheating my cpu.

I've tried multiple anti virus scans, rootkit scans, rescue disc scans, and rebooting into clean boot mode still has the same issue. However, booting into safe mode does not.

I'm pretty much ready to format my hard drive and start over.

[mal000019]

Oh and under TCP/IP on the process it shows a conjunction to remote address at googleusercontent.com

[Porthos]

@mal000019

Let's get the info to get the process started.

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
  Then be patient for the next expert to take your case.

Thank you

[mal000019]

mbst-grab-results.zip

[Porthos]

@mal000019

Something either blocked the download of Farbar (part of the support tool) or you may have some type of issue with your networking setup.

Please manually download and run the tool

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

Edited November 23, 2023 by Porthos

[mal000019]

Addition.txt FRST.txt

[JSntgRvr]

Hi
 
Welcome 
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

• Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
• First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
• Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
• Please read ALL instructions carefully and perform the steps fully and in the order they are written.
• If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
• Continue to read and follow my instructions until I tell you that your machine is clean.
• If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
• Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. 

Let's begin... 

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64.exe is saved.
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.
• You can rename FRST64.exe to its original name

 

Please attach this file in your next reply.

 
Download AdwCleaner and save it to your desktop.

• Double click AdwCleaner.exe to run it.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

• Delete IFEO keys
• Delete tracing keys
• Delete Prefetch files
• Reset Proxy
• Reset IE Policies
• Reset Chrome policies
• Reset Winsock
• Reset HOSTS file
• Click Scan Now ...
• When the scan has finished a Scan Results window will open.
• Click Cancel (at this point do not attempt to Quarantine anything that is found)
• Now click the Log Files tab ...
• Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
• A Notepad file will open containing the results of the scan.

Please attach the file in your next reply.

[mal000019]

The symptom seems to be repaired as of now.

Fixlog.txt AdwCleaner[S01].txt

[JSntgRvr]

 The script ran good.  Congratulations.

 

Use this application to remove tools used and their quarantined items:
 
Please download KpRm by Kernel-panik and save to your Desktop.

• Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

• Put a check mark next to these items:

- Delete tools

- Create Restore Point

- Delete now

• Click the "Run" button.

• When the tool has finished, it will create and open a log report and  delete itself.

A few final recommendations:

• Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
• Make sure you're backing up your files
• Keep all software up to date - PatchMyPC -
• Keep your Operating System up to date and current at all times -
• Further tips to help protect your computer data and improve your privacy:
• Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome:
•   Microsoft Edge:
•   Mozilla Firefox:

uBlock Origin

• Google Chrome:
• Microsoft Edge:
• Mozilla Firefox:

Further reading if you like to keep up on the malware threat scene:
 
Malwarebytes
 
Bleepingcomputer
 
Hopefully, we've been able to assist you with correcting your system issues.

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you