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pup.optional.spigot chrome and edge keeps returning

patrickfixedit
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MKDB

MKDB

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Hello  @patrickfixedit   and  :welcome:

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow the steps in the given order and post back the log files.
  • Please attach all log files into your post.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
  • If you do not respond within 4 days, your topic will be closed.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Quote

PUP.Optional.Spigot, C:\USERS\JAMES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB

Your sync data on Google's server are infected with Adware/PUP. You have to delete all sync data from all devices (see Step 1).

As long as you do not delete all of your sync data, every system get's infected once you log into your account... again and again.

Moreover, I would like you to run FRST (Step 2) as well to look for hidden PUP/Adware/Malware on your system.

 

 

Step 1

Please follow the directions from the following topic for a more extensive article on cleaning Google Chrome:
Resetting Google Chrome to clear unexpected issues

Reboot your system after you have finished that.

 

 

Step 2

Please download the suitable version of Farbar Recovery Scan Tool (FRST) and save it to your desktop: 32bit | 64bit

 

 

 

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patrickfixedit

patrickfixedit

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Hello @MKDB! Thank you for the help!

I made a full image backup of my computer.

I performed step 1 for Google Chrome, backed up my passwords and bookmarks and turned off sync. I deleted the google sync data from google.  I scanned with MBAM, quarantined 1 infection (pup.spigot) and rebooted.

I then ran the FRST and I am attaching the logs. Thank you again!

 

Addition.txt FRST.txt

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MKDB

MKDB

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@patrickfixedit

We will use Farbar Recovery Scan Tool (FRST) to run a fix.

The fix may take some time, please be very patient and do not interfere.

 

 

Step 1

  • Please download the attached fixlist.txt file and save it to your download folder, which is F:\OneDrive\Desktop\ in your case.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST.
  • Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
  • Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

fixlist.txt

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MKDB

MKDB

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@patrickfixedit

 

Step 1

Please run another scan with MBAM and attach the logfile.

 

 

Step 2

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If Microsoft SmartScreen blocks the download, click through to save the file
  • This tool is safe.   Smartscreen is overly sensitive.
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt
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patrickfixedit

patrickfixedit

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I followed all the instructions from both videos.

Every time I re open edge I close it and run MBAM scan. It keeps getting infected.

I think it is because I am signed into my Microsoft account in Edge, similar to the problem with Chrome.

Do you know how to delete the data from Microsoft online so that I don't get reinfected?

Thanks!

 

MBAM 11242023 2.txt

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patrickfixedit

patrickfixedit

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Hi @MKDB

From the site you linked it says:

If you want to remove your data from Microsoft’s cloud, use the following steps to do a reset.

Stop synchronization on devices except the device you're performing the reset on. In Microsoft Edge, select Settings > Profiles > Sync > Turn off sync.

 

My MS Edge does not have that option. Turn off sync is missing.

I did find a post here : https://www.reddit.com/r/edge/comments/13pzap1/tutorial_how_to_reset_and_delete_your_ms_edge/

I am trying it but my data keeps coming back. When I run MBAM it keeps finding and quarantining the infection.

 

 

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patrickfixedit

patrickfixedit

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@MKDB

Hi, I think I have finally cleaned it.

I did this:

1: Open MS Edge while you signed in with MS Account

2: Type to address bar without " marks: " edge://sync-internals "

3: Click on: " Disable Sync (Clear Server Data)"

I then deleted the Edge user folder from appdata under my user profile directory.

When I launched Edge again, all data was gone. I unchecked the box to bring data in from other browsers. I think it was importing something from Google Chrome.

I ran MBAM scan and so far it has not appeared again the pup spigot.

Thank you for your help.

 

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MKDB

MKDB

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@patrickfixedit

Well done!

 

 

You should update some programs (if your still need them) or uninstall them (if you don't need them anymore):

Discord v.1.0.9020 Warning! Download Update

Mozilla Thunderbird (x64 en-US) v.115.3.1 Warning! Download Update
 

 

 

Thank you for your cooperation. You can use KpRm to remove FRST and other tools.

 

Please download KpRm by kernel-panik and save it to your desktop.

  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, select Delete Tools under Actions.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

 

 

A few final recommendations:

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/

https://www.bleepingcomputer.com/forums/t/287710/how-malware-spreads-how-your-system-gets-infected/

  1. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

 

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MKDB

MKDB

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer.

Take care!

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