Lynnea1941 Posted November 2, 2023 ID:1597998 Share Posted November 2, 2023 I will be moving to a new computer, Windows 10 Pro latest version and wonder if there will be any problems while using Photoshop and Lightroom Classic latest versions. I had used Malwarebytes several years and it slowed down Photoshop a lot so I deleted it and the the program was working fine. I would prefer to start using Malwarebytes again, but not if there is a problem with the two Adobe programs. Any advice you can provide would be helpful. Thanks, Lynnea Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted November 2, 2023 Staff ID:1597999 Share Posted November 2, 2023 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted November 2, 2023 ID:1598001 Share Posted November 2, 2023 3 minutes ago, Lynnea1941 said: Any advice you can provide would be helpful. There should not be issues. How long ago was this? Link to post Share on other sites More sharing options...
Lynnea1941 Posted November 2, 2023 Author ID:1598003 Share Posted November 2, 2023 Gosh, perhaps more than 5 years ago. I have checked on the Adobe forum as well, and there doesn't seem to be any problem for quite a while. Link to post Share on other sites More sharing options...
Lynnea1941 Posted November 2, 2023 Author ID:1598006 Share Posted November 2, 2023 Correction, I see that I deleted Malwarebytes in April 2020. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 2, 2023 Root Admin ID:1598012 Share Posted November 2, 2023 I use PhotoShop release and Beta as well as LightRoom Classic and have had zero issues running Malwarebytes with any of my Adobe software @Lynnea1941 https://www.malwarebytes.com/premium Link to post Share on other sites More sharing options...
Lynnea1941 Posted November 2, 2023 Author ID:1598016 Share Posted November 2, 2023 Great. Good to know. Thanks. Lynnea 1 Link to post Share on other sites More sharing options...
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