ppzcorea Posted October 31, 2023 ID:1597540 Share Posted October 31, 2023 I can't access the website. Link to post Share on other sites More sharing options...
Porthos Posted October 31, 2023 ID:1597545 Share Posted October 31, 2023 10 minutes ago, ppzcorea said: I can't access the website. What website? Please do the following so that we may take a closer look at your system. https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
ppzcorea Posted October 31, 2023 Author ID:1597549 Share Posted October 31, 2023 I can't access the Malwarebytes website. Link to post Share on other sites More sharing options...
Porthos Posted October 31, 2023 ID:1597551 Share Posted October 31, 2023 2 minutes ago, ppzcorea said: I can't access the Malwarebytes website. Please get the requested logs. Link to post Share on other sites More sharing options...
ppzcorea Posted October 31, 2023 Author ID:1597560 Share Posted October 31, 2023 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted October 31, 2023 ID:1597562 Share Posted October 31, 2023 Try another browser. If that does not work, I will have someone else take a look. Link to post Share on other sites More sharing options...
ppzcorea Posted October 31, 2023 Author ID:1597563 Share Posted October 31, 2023 The Malwarebyte website is not accessible in Korea. The same goes for other web browsers. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 31, 2023 Root Admin ID:1597688 Share Posted October 31, 2023 It looks like something is preventing access to many secure sites. Please gather some logs for us @ppzcorea Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
ppzcorea Posted November 1, 2023 Author ID:1597747 Share Posted November 1, 2023 FRST.txt Link to post Share on other sites More sharing options...
ppzcorea Posted November 1, 2023 Author ID:1597748 Share Posted November 1, 2023 Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 1, 2023 Root Admin ID:1597750 Share Posted November 1, 2023 Sine your Operating System is in Korean (Republic of Korea) language. Please rename this file and run the scan again with Admin rights. Current name: G:\보안 보고서\FRST64.exe New name: G:\보안 보고서\FRSTEnglish64.exe Post back new files as attachments FRST.TXT ADDITION.TXT Thank you Link to post Share on other sites More sharing options...
ppzcorea Posted November 1, 2023 Author ID:1597751 Share Posted November 1, 2023 I changed the FRST executable file to English and ran it in administrator mode. Please check the log file. FRST.txt FRST.txt Link to post Share on other sites More sharing options...
ppzcorea Posted November 1, 2023 Author ID:1597752 Share Posted November 1, 2023 Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 1, 2023 Root Admin ID:1597753 Share Posted November 1, 2023 The logs actually don't indicate there should be any issue reaching security sites. Please try the following Your current DNS Servers: 168.126.63.1 - 168.126.63.2 Please consider changing your default DNS server settings. Please choose one provider only DNS is what lets users connect to websites using domain names instead of IP addresses Pick just one of these 4 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6 Google Public DNS: IPv4 8.8.8.8 and 8.8.4.4 IPv6 2001:4860:4860::8888 and 2001:4860:4860::8844 Cloudflare: IPv4 1.1.1.1 and 1.0.0.1 IPv6 2606:4700:4700::1111 and 2606:4700:4700::1001 OpenDNS: IPv4 208.67.222.222 and 208.67.220.220 IPv6 2620:119:35::35 and 2620:119:53::53 DNSWATCH: IPv4 84.200.69.80 and 84.200.70.40 IPv6 2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b The Ultimate Guide to Changing Your DNS Server https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/ Here is a YouTube video on Changing DNS settings if needed Then power cycle your Router and Computer both and see if that allows you to access security sites and ours https://www.malwarebytes.com/ Link to post Share on other sites More sharing options...
ppzcorea Posted November 1, 2023 Author ID:1597754 Share Posted November 1, 2023 I checked everything, but I still can't connect. Link to post Share on other sites More sharing options...
ppzcorea Posted November 1, 2023 Author ID:1597756 Share Posted November 1, 2023 I cannot access the website normally from South Korea. Please check and reply again. A similar error occurs even if you change DNS. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 1, 2023 Root Admin ID:1597757 Share Posted November 1, 2023 Please shut the computer down and unplug it. Then unplug the power from your Router and leave it off for 2 minutes .... Then plug the power back into the Router and turn it on and let it run for 2 minutes, then plug the computer back in and power it on. Then see if that makes any difference. If not then try another Web browser. Download Firefox https://www.mozilla.org/en-US/firefox/all/#product-desktop-release Link to post Share on other sites More sharing options...
ppzcorea Posted November 1, 2023 Author ID:1597759 Share Posted November 1, 2023 Since I can't access the Malwarebyte website normally in South Korea, I can access it by using the Tor web browser. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 1, 2023 Root Admin ID:1597849 Share Posted November 1, 2023 I am not aware of any country firewall block in South Korea so I would have to believe that their is some type of block on your system Are you able to reach our site via your phone or another computer or laptop or tablet in the home? Link to post Share on other sites More sharing options...
greedeb Posted November 3, 2023 ID:1598097 Share Posted November 3, 2023 Im living in South Korea, and I have a same issue. https://www.malwarebytes.com/ responses "Access to this website is forbidden." Is malwarebytes.com banned South korea? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 3, 2023 Root Admin ID:1598118 Share Posted November 3, 2023 The logs don't indicate an issue @ppzcorea Perhaps the leadership of your country has added blocking for some reason https://en.wikipedia.org/wiki/Internet_censorship_in_South_Korea Link to post Share on other sites More sharing options...
ppzcorea Posted November 4, 2023 Author ID:1598222 Share Posted November 4, 2023 Since the Malwarebytes website is not accessible in South Korea, I access it using the Tor web browser and am connected through encrypted traffic. I hope Malwarebytes takes action. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 4, 2023 Root Admin ID:1598225 Share Posted November 4, 2023 Not sure who is blocking. I've asked our network team to review 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 16, 2023 Root Admin ID:1600272 Share Posted November 16, 2023 Hello @ppzcorea Can you please check again and let me know if you're still having issues connecting from South Korea Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 3, 2023 Root Admin ID:1603022 Share Posted December 3, 2023 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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