simonboucher57 Posted October 30, 2023 ID:1597320 Share Posted October 30, 2023 (edited) Since this morning I have conflicting information on the status of my VPN. I don't like it? How can I trust that my VPN is On? Simon Edited October 30, 2023 by AdvancedSetup Removed image due to PII Link to post Share on other sites More sharing options...
Staff Aryna Posted October 30, 2023 Staff ID:1597328 Share Posted October 30, 2023 Hi Simon, Thank you so much for your feedback. You have rightfully noticed that your Malwarebytes Premium Beta has Online Privacy module with VPN functionality. However, it's not automatically available/activated if you have Malwarebytes Privacy app installed. For now you can think of them as 2 different applications offering VPN services: licensed Malwarebytes Privacy app & not activated Online Privacy module in MB5 Beta. As you are using both our products, your feedback is crucially important for us to understand what we can do better to provide more clarity and guidance to our users. Please let us know about your first impressions of MB5. Would you rather have 2 apps separately or migrate to one single MB5 with Premium Plus license? Thank you! Link to post Share on other sites More sharing options...
simonboucher57 Posted October 30, 2023 Author ID:1597404 Share Posted October 30, 2023 Hi Arina, In September I bought Malwarebytes version: Premium + Privacy (Antivirus, VPN and browser protection). Why offering me a new package with the same features? This is confusing as it leads me to believe that I am not as protected as I was thinking I'am? The gain for the benefits of the MB5 with Premium Plus license and cost are not clear. Why these two conflicting dashboards? One saying VPN protection is On the other one saying it is OFF? Sincerely, I'm not happy with this as I did not ask for the MB5 Beta version knowing the results? Can I rollback to the previous version? Regards, Link to post Share on other sites More sharing options...
Porthos Posted October 30, 2023 ID:1597420 Share Posted October 30, 2023 40 minutes ago, simonboucher57 said: Can I rollback to the previous version? You can uninstall Version 5 BETA and reinstall the current non-beta version. Link to post Share on other sites More sharing options...
simonboucher57 Posted October 30, 2023 Author ID:1597430 Share Posted October 30, 2023 (edited) I'm unable to do this, see screen capture below. Edited October 31, 2023 by AdvancedSetup Removed image per request Link to post Share on other sites More sharing options...
Porthos Posted October 30, 2023 ID:1597434 Share Posted October 30, 2023 @Aryna Link to post Share on other sites More sharing options...
Solution Porthos Posted October 30, 2023 Solution ID:1597441 Share Posted October 30, 2023 @simonboucher57 Did you do the following to uninstall? Or did you just drag the icon to the trash? If at any time you would like to remove the Malwarebytes 5 preview build, visit the Help menu and choose Uninstall Malwarebytes. Link to post Share on other sites More sharing options...
simonboucher57 Posted October 31, 2023 Author ID:1597568 Share Posted October 31, 2023 Thanks! Link to post Share on other sites More sharing options...
Porthos Posted October 31, 2023 ID:1597580 Share Posted October 31, 2023 1 hour ago, simonboucher57 said: Thanks! Did you get version 5 uninstalled and install version 4 after all? Link to post Share on other sites More sharing options...
simonboucher57 Posted October 31, 2023 Author ID:1597584 Share Posted October 31, 2023 Uninstalled v5 and roll backed to v4.2 ;-) Thanks 1 Link to post Share on other sites More sharing options...
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