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I believe I downloaded a virus.

randomuserguy
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randomuserguy

randomuserguy

Posted
Posted

I am 99% positive this is the case, because now I am unable to visit www.malwarebytes.com. (Besides this forum for some reason)

Now I'm unable to download MalwareBytes to remove anything it may have done. 

I ran a disc check and here is what came back

 

Log Name:      Application
Source:        Microsoft-Windows-Wininit
Date:          10/28/2023 1:59:41 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Dereks-Laptop
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows-SSD.

A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0xe157.
  540416 file records processed.                                                        

File verification completed.
 Phase duration (File record verification): 2.12 seconds.
  14514 large file records processed.                                  

 Phase duration (Orphan file record recovery): 7.80 milliseconds.
  0 bad file records processed.                                    

 Phase duration (Bad file record checking): 2.68 milliseconds.

Stage 2: Examining file name linkage ...
  234 reparse records processed.                                      

  669780 index entries processed.                                                      

Index verification completed.
 Phase duration (Index verification): 5.93 seconds.
  0 unindexed files scanned.                                        

 Phase duration (Orphan reconnection): 305.19 milliseconds.
  0 unindexed files recovered to lost and found.                    

 Phase duration (Orphan recovery to lost and found): 674.19 milliseconds.
  234 reparse records processed.                                      

 Phase duration (Reparse point and Object ID verification): 7.79 milliseconds.

Stage 3: Examining security descriptors ...
Cleaning up 4272 unused index entries from index $SII of file 0x9.
Cleaning up 4272 unused index entries from index $SDH of file 0x9.
Cleaning up 4272 unused security descriptors.
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 34.44 milliseconds.
  64683 data files processed.                                          

 Phase duration (Data attribute verification): 2.72 milliseconds.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
  540400 files processed.                                                              

File data verification completed.
 Phase duration (User file recovery): 2.61 minutes.

Stage 5: Looking for bad, free clusters ...
  85430867 free clusters processed.                                                      

Free space verification is complete.
 Phase duration (Free space recovery): 27.64 seconds.

Windows has made corrections to the file system.
No further action is required.

 497775615 KB total disk space.
 155256928 KB in 242390 files.
    165464 KB in 64684 indexes.
         0 KB in bad sectors.
    629751 KB in use by the system.
     65536 KB occupied by the log file.
 341723472 KB available on disk.

      4096 bytes in each allocation unit.
 124443903 total allocation units on disk.
  85430868 allocation units available on disk.
Total duration: 3.22 minutes (193543 ms).

Internal Info:
00 3f 08 00 8d af 04 00 47 f4 07 00 00 00 00 00  .?......G.......
84 00 00 00 66 00 00 00 00 00 00 00 00 00 00 00  ....f...........

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2023-10-28T06:59:41.4371528Z" />
    <EventRecordID>27883</EventRecordID>
    <Correlation />
    <Execution ProcessID="1220" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>Dereks-Laptop</Computer>
    <Security />
  </System>
  <EventData>
    <Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows-SSD.

A disk check has been scheduled.
Windows will now check the disk.                         

Stage 1: Examining basic file system structure ...
Cleaning up instance tags for file 0xe157.
  540416 file records processed.                                                        

File verification completed.
 Phase duration (File record verification): 2.12 seconds.
  14514 large file records processed.                                  

 Phase duration (Orphan file record recovery): 7.80 milliseconds.
  0 bad file records processed.                                    

 Phase duration (Bad file record checking): 2.68 milliseconds.

Stage 2: Examining file name linkage ...
  234 reparse records processed.                                      

  669780 index entries processed.                                                      

Index verification completed.
 Phase duration (Index verification): 5.93 seconds.
  0 unindexed files scanned.                                        

 Phase duration (Orphan reconnection): 305.19 milliseconds.
  0 unindexed files recovered to lost and found.                    

 Phase duration (Orphan recovery to lost and found): 674.19 milliseconds.
  234 reparse records processed.                                      

 Phase duration (Reparse point and Object ID verification): 7.79 milliseconds.

Stage 3: Examining security descriptors ...
Cleaning up 4272 unused index entries from index $SII of file 0x9.
Cleaning up 4272 unused index entries from index $SDH of file 0x9.
Cleaning up 4272 unused security descriptors.
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 34.44 milliseconds.
  64683 data files processed.                                          

 Phase duration (Data attribute verification): 2.72 milliseconds.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.

Stage 4: Looking for bad clusters in user file data ...
  540400 files processed.                                                              

File data verification completed.
 Phase duration (User file recovery): 2.61 minutes.

Stage 5: Looking for bad, free clusters ...
  85430867 free clusters processed.                                                      

Free space verification is complete.
 Phase duration (Free space recovery): 27.64 seconds.

Windows has made corrections to the file system.
No further action is required.

 497775615 KB total disk space.
 155256928 KB in 242390 files.
    165464 KB in 64684 indexes.
         0 KB in bad sectors.
    629751 KB in use by the system.
     65536 KB occupied by the log file.
 341723472 KB available on disk.

      4096 bytes in each allocation unit.
 124443903 total allocation units on disk.
  85430868 allocation units available on disk.
Total duration: 3.22 minutes (193543 ms).

Internal Info:
00 3f 08 00 8d af 04 00 47 f4 07 00 00 00 00 00  .?......G.......
84 00 00 00 66 00 00 00 00 00 00 00 00 00 00 00  ....f...........
</Data>
  </EventData>
</Event>

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Porthos

Porthos

Posted
Posted (edited)

@randomuserguy.

Let's get the info to get the process started.

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

     

Thank you

Edited by Porthos
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MKDB

MKDB

Posted
Posted

Hello  @randomuserguy  and  :welcome:

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow the steps in the given order and post back the log files.
  • Please attach all log files into your post.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
  • If you do not respond within 4 days, your topic will be closed.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Please give me some time to review what you have posted.

Thank you!

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MKDB

MKDB

Posted
Posted

@randomuserguy

Your system is infected with malware, but I think we can fix this.

BUT THIS IS NOT a "one fix and all is good" thing, so please stay with me until the end.

 

 

First, we will use Farbar Recovery Scan Tool (FRST) to run a fix. FRST was downloaded together with MBST and should be located in your download folder (C:\Users\derek\Downloads\FRSTEnglish.exe)

The fix may take some time, please be very patient and do not interfere.

Thank you!

 

 

Step 1

  • Please download the attached fixlist.txt file and save it to your download folder, which is C:\Users\derek\Downloads\ in your case.
  • You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST.
  • Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
  • Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

fixlist.txt

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MKDB

MKDB

Posted
Posted

@randomuserguy Well done!

 

We will use Farbar Recovery Scan Tool (FRST) again.

Please run the following fix as well, it will be a short one.

 

 

Moreover, I would like you to run ESET as a second opinion.

Thank you!

 

 

Step 1

  • Please download the attached fixlist.txt file and save it to your download folder, which is C:\Users\derek\Downloads\ in your case.
  • You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST.
  • Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
  • Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.
  • FRST will create a .zip file like < Date_Time.zip >, for example 20.02.2023_11.33.52.zip, on your desktop as well. Please attach this file as well with your next answer.

 

 

Step 2

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe".
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes.
  • When prompted for scan type, Click on Full scan. 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

 

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randomuserguy

randomuserguy

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Posted
3 hours ago, randomuserguy said:

@MKDB An error that came back after I did the FRST fix. 

Desktop Screenshot 2023.10.28 - 14.49.31.78.png

Regarding this error, I went into the Fixlog.txt file, and it seems that it has done the CMD portion of the fix, and its trying to do the "zip" whatever that means, but I feel like this error that occurred earlier may be whats preventing it from doing anything further. Sorry for spamming posts this is my last one. 

Fixlog.txt

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MKDB

MKDB

Posted
Posted (edited)

@randomuserguy You did a very good job! Thank you!

Some feedback from my side:

1) It is NOT normal that FRST does take so long... you could have canceled it too via Task-Manager or just rebooted your system. 😄 btw... did you click on "Ok" or just closed the error message?

2) I'm sorry for not answering earlier, but I think we live in different timezones... it was late in Germany yesterday.

3) Thanks for the logfiles from ESET and SecurityCheck. Don't worry about ESET Online Scanner, we will fully remove it in the end! 🙂

 

If FRST is still running, stop it via Task-Manager or just reboot your system now!

 

I think I've detected a malicious regkey... so let's run Malwarebytes Anti-Malware and another FRST fix. But this time, the FRST fix will be a short one. 😄

We are nearing the end of the cleanup... please continue to follow along with me.

 

 

Step 1

  • If you already have Malwarebytes Anti-Malware installed, then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed or if you don't run the newest version yet, please download it from here and install it.
  • Once the MBAM dashboard opens, click on Settings (gear icon).
  • Click on Security tab and make sure that all four Scan options are enabled.
  • Close Settings and click on the Scan button on the dashboard.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT button and save the file as a Text file to your desktop.
  • If there were detections then once the quarantine has completed click on the View report button, then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run, then please skip to the next step and let me know in your next reply that the scanner would not run.

 

 

Step 2

  • Please download the attached fixlist.txt file and save it to your download folder, which is C:\Users\derek\Downloads\ in your case.
  • You will find the file FRSTEnglish.exe (FRST) as well in this folder.

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST.
  • Press the Fix button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
  • Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run.
  • Please attach this logfile to your next reply.

 

 

 

fixlist.txt

Edited by MKDB
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