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I have it on my PC but pay extra for Google Play which isnt in my account.


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16 minutes ago, afvw said:

What to do??

This is one issue only the support desk can address. The forum can not deal with license issues.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-5 weekdays for a response after the automated reply with your ticket number.

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2 hours ago, afvw said:

I should be able to get it as part of my PC subscription.

How many devices do you have available in your account?

Mine is good for one device. If I wanted it on my phone I would have to pay for an additional device.

image.png.356c313b01f923dd4446bc9ba48390b3.png

Edited by Porthos
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2 hours ago, afvw said:

So I see, I am only paying for 1 device

Yes, looks like that license is not active.

2 hours ago, afvw said:

But if I bought it through my account, how would I get it on my phone? 

https://support.malwarebytes.com/hc/en-us/articles/16922059676435-Activate-Mobile-Security-v5-app

 

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We have a similar setup with another software.

I believe that it is just the way google store works.

If you purchase through google then it's a google store account and won't show up at Malwarebytes.

If you purchase through Malwarebytes and 'activate' that licence key in the google store then it's still a Malwarebytes account and shows up there.

At least that's the way it works with that other software. (CCleaner if you were wondering).

Edited by nukecad
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OK, well, thanks. I've been wondering about it for years, and they got me stirred up when I read about the new ID Theft Service. I thought I'd look into it and see if I could get it straitened out.

 

By the way, what is your verdict on the ID Theft Service??

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