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Uninstall goes to 5%, and then doesn't do it


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For the record, I'm on Windows 10, and pretty strong setup. The MB version I have is 4.6.5.293

 

So I'm not sure if this problem has been posted already or not, but I need help. I recently downloaded MalwareBytes as its the most recommended antivirus I seem to notice to detect virus issues. After doing the scanning and cleaning, I tried uninstalling through programs and features as you would, went through the uninstall setup. Now each time I do it, and it has to be around 5 times at least now, it goes to 5% in uninstalling, and then goes "Uninstall completed" within seconds and prompts the uninstall webpage of MalwareBytes (The one that would open up after its been uninstalled). However, each time, the antivirus is still on my PC, it stilll is working how it would, not uninstalled in the slightest. I've tried all I could think of but this program is just refusing to uninstall. Any help? 

 

 

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@Zephyr6

Please do the following so that we may take a closer look at your system

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

     

Thank you

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  • 2 weeks later...
  • Root Admin

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Tips to help protect from infection

Thanks

 

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