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Computer web browser virus is still there


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Whenever I try to fix it, scanning to see if there’s any malware on my laptop it always says that there isn’t any but when I click chrome there it is still, I watched tons of videos and I really need help so please if you can fix it. Malwarebytes tells me the same also that there isn’t any malware on my laptop 

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Hi
 
Welcome smile.png
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... smile.png

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
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  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved. (C:\Users\kikue\Downloads\FRSTEnglish.exe)
  • Start FRST (FRST64) with Administrator privileges (C:\Users\kikue\Downloads\FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Download AdwCleaner and save it to your desktop.

  • Double click AdwCleaner.exe to run it.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

  • Delete IFEO keys
  • Delete tracing keys
  • Delete Prefetch files
  • Reset Proxy
  • Reset IE Policies
  • Reset Chrome policies
  • Reset Winsock
  • Reset HOSTS file
  • Click Scan Now ...
  • When the scan has finished a Scan Results window will open.
  • Click Cancel (at this point do not attempt to Quarantine anything that is found)
  • Now click the Log Files tab ...
  • Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
  • A Notepad file will open containing the results of the scan.

Please attach the file in your next reply.

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1️⃣Open a command prompt as an Administrator.

At the command prompt type the following and press Enter.
 
CHKDSK C: /R
 
Schedule CHKDSK to run at startup. Restart the computer. Let CHKDSK run at startup.

Upon completion, restart the computer.

  • 2️⃣Download ListChkdskResult.exe by SleepyDude and save it on your desktop.
  • Right Click ListChkdskResult.exe and click Run as administrator. On completion the tool will save a text file called ListChkdskResult.txt on your desktop.

Attach this text file to your next reply.

 

  • 3️⃣Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved. 
  • Start FRST (FRST64) with Administrator privileges 
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

4️⃣Have the browsers been reset?

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It doesn't look that the browsers were reset to default values as I can still see extensions and add-ons.

 

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved. 
  • Start FRST (FRST64) with Administrator privileges 
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Restart and test. Let me know the outcome.

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