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Why does the app randomly lock up my phone to scan for ransomware?

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Hi @RainOnThem,

So, we have a secret sauce way to open our Ransomware remediation tool so that you can remediate even if the ransomware locks your device.

Access the Ransomware remediation screen on a locked device

If a ransomware threat locks your device's screen, use one of the following physical triggers to access the Ransomware remediation screen and remove the threat: 

  • Plug and unplug a headphone jack 4 times over a 10-second period.
  • Use the following Volume button combination: Up, Up, Down, Down, Up, Down.

You must be accidently activating the Ransomware remediation tool somehow.  Super helpful if you have ransomware.  Super annoying if it's getting triggered out of no where.  This could be a sign of a physical issue with your mobile device, ie the headphone jack.

Sorry for the annoyance,



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