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Is my computer infected? (FRST Attention items + Chrome possible trojan?)


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Hi! I'm pretty panicked at the moment with the scan results but I am hoping somehow it's not really anything to concern myself with (maybe false positives?) 

I have Malwarebytes premium and Malwarebytes browser guard

MB Quick scan:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 10/19/23
Scan Time: 10:12 PM
Log File: 7174c18a-6ef6-11ee-9745-c01803bd1ac0.json

-Software Information-
Version: 4.6.4.286
Components Version: 1.0.2163
Update Package Version: 1.0.76371
License: Premium

-System Information-
OS: Windows 11 (Build 22621.2428)
CPU: x64
File System: NTFS
User: DESKTOP-ON0R3NL\kacie

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 308171
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 1 min, 28 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

ESET found this in the quick scan

IZD7fVC.png

(this is quarantined right now) file directory is in the image attached

However when I opened chrome all of my extensions said they may have been corrupted and then I had to redownload. I did another scan after I redownloaded the extensions and the only one that has that version (in the file name) is "CHR Extension: (Chrome Web Store Payments)" which is weird because I don't even use that. Most of my Chrome extensions I have to use for work. I don't see it in my extensions either. Anyway, I ran another scan after I reinstalled the extensions and it found nothing.

 

FRST Scans attached

 

ADW quick scan just found preinstalled things

# -------------------------------
# Malwarebytes AdwCleaner 8.4.0.0
# -------------------------------
# Build:    08-30-2022
# Database: 2023-07-19.3 (Cloud)
# Support: https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    10-19-2023
# Duration: 00:00:11
# OS:       Windows 11 (Build 22621.2428)
# Scanned:  32102
# Detected: 7


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.

***** [ Hosts File Entries ] *****

No malicious hosts file entries found.

***** [ Preinstalled Software ] *****

Preinstalled.HPSupportAssistant   Folder   C:\ProgramData\HEWLETT-PACKARD\HP SUPPORT FRAMEWORK 
Preinstalled.HPSupportAssistant   Registry   HKLM\Software\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} 
Preinstalled.HPSupportAssistant   Registry   HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} 
Preinstalled.HPSupportAssistant   Registry   HKLM\Software\Wow6432Node\\Classes\CLSID\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} 
Preinstalled.HPSupportAssistant   Registry   HKLM\Software\Wow6432Node\\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E76FD755-C1BA-4DCB-9F13-99BD91223ADE} 
Preinstalled.HPTouchpointAnalyticsClient   Folder   C:\ProgramData\HP\HP TOUCHPOINT ANALYTICS CLIENT 
Preinstalled.HPTouchpointAnalyticsClient   Registry   HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{E5FB98E0-0784-44F0-8CEC-95CD4690C43F} 


AdwCleaner[S00].txt - [2323 octets] - [03/05/2023 10:23:23]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S01].txt ##########

 

A bit nervous because I connected my iPad to the computer to charge it and now I wonder if I need to reset it.
 

Eset.png

Addition.txt FRST.txt

Edited by kelizabeth
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  • kelizabeth changed the title to Is my computer infected? (FRST Attention items + Chrome possible trojan?)
  • Root Admin

Hello @kelizabeth

There are some restriction settings on Windows Defender that do not belong. Let's fix that first, then we'll do some other scans and get you cleaned up a bit

 

 

The Farbar (FRST) program is located here in your downloads folder:   C:\Users\kacie\Downloads\sort\FRST64.exe

Please follow the process below to perform a fix in Safe Mode

 

Start in Safe mode:

  • Press the Windows icon on the keyboard together with the letter I, to get into the Settings.
  • Choose Update and Security.
  • From the menu at the left, choose Recovery.
  • Under the title Advanced startup at the right, choose Restart now.
  • From the window that will appear choose Troubleshoot and then Advanced options.
  • Choose Startup Settings and then Restart.
  • Press number 5, for choosing Safe mode with networking.
  • You will know that you are in Safe mode, if the background is black and Safe mode is written at the four corners of the screen.


After that:

Please do the following to run a FRST fix.

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system

  • Select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.

 

Start::
HKLM\SOFTWARE\Microsoft\Windows Defender: [DisableAntiSpyware] Restriction
HKLM\SOFTWARE\Microsoft\Windows Defender: [DisableAntiVirus] Restriction
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction
HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate: Restriction
GroupPolicy: Restriction
End::

 

  • Right-click on FRST64 in your Downloads\sort  folder, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt in your Downloads folder or where you have the Farbar program located.
  • Attach that log in your next reply.
 
Thank you
 
 
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  • Root Admin

Great, that says it was able to restore them correctly

 

HKLM\SOFTWARE\Microsoft\Windows Defender\\"DisableAntiSpyware"="0" => value restored successfully
HKLM\SOFTWARE\Microsoft\Windows Defender\\"DisableAntiVirus"="0" => value restored successfully
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender => removed successfully

 

Let me have  you run the following now.

 

 

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
  • The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found.

 

Thank you

 

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  • Root Admin

Interesting. Farbar said it was removed, but Microsoft still found and removed too.

Please run the following

 

Please download the following tool

Farbar Service Scanner and run it on the computer with the issue
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/

 

Make sure the following options are checked:

  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender

Click "Scan"

It will create a log (FSS.txt) in the same directory the tool is run.
Please attach the log to your next reply.

 

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  • Root Admin

You're quite welcome for the assist @kelizabeth

That shows some issues still.

I have to run for dinner and a small party. Be back later tonight. Please run the following and we'll see if we can get you fixed up.

 

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system.


Please make the following changes.

 

  • Temporarily disable your antivirus real-time protection or other security software first if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed.
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

 


Next, run these steps and post back the logs as an attachment when ready.


[ 1 ]

Malwarebytes for Windows

  • If you already have Malwarebytes installed then open Malwarebytes and click on the small gear icon, then click on the "Check for updates" button on the General tab.
  • After any updates, click the middle Scan button from the main page. It will automatically run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed, make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let us know in your next reply that the scanner would not run.

[ 2 ]

Malwarebytes AdwCleaner

  • Please download Malwarebytes AdwCleaner and save the file to your Desktop or Downloads folder.
  • Double-click to run the program - Malwarebytes AdwCleaner guide
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • DO NOT uninstall or remove the Preinstalled software if found. Uncheck any items listed as Preinstalled
  • When finished, if items are found please click Quarantine to finish the cleaning process.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach that log to your next reply.
     
  • If No Detections are found, Click Skip Basic Repair

    WARNING: Do Not click the Run Basic Repair button unless instructed to by a Malwarebytes support agent or authorized helper


 

RESTART THE COMPUTER Before running Step 3

[ 3 ]

Gather MBST Logs

Please do the following so that we may take a closer look at your system for any possible infections.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

    WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper

 

Thank you

 

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Hello, thank you again! Also have a great dinner and small party ☀️

@AdvancedSetup

I have followed the steps and have attached the files as requested

 

Also, this may be a really stupid question and I sincerely apologize for it but if I had connected my iPad (iPad OS) to my computer (Windows 11) for charging -- should I be worried for the iPad?

MBytes.txt AdwCleaner[S02].txt mbst-grab-results.zip

Edited by kelizabeth
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  • Root Admin

Please follow the steps below @kelizabeth

 

[ 1 ]

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

image.png.ced4aa64af4718ab767f579cc39014

 

It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article and setup exclusions
between Malwarebytes and Windows Defender

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

 

[ 2 ]

Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled.

CHR Notifications: Default -> hxxps://calendar.google.com; hxxps://meet.google.com

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

 

[ 3 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\kacie\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Hello @AdvancedSetup Thank you so much! I had been worried about the iPad especially with the ESET scanner saying that extension in chrome had a trojan, it terrified me for a bit there 

 

I have completed all of those steps apart from disable notifications, sadly I need that for work :( 

 

Attached is the fixlog, thank you so so much! 

Fixlog.txt

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  • Root Admin

The scan found and fixed some issues including the following

Windows Resource Protection found corrupt files and successfully repaired them.

 

Overall, that fix ran well. It did not correct everything but we'll get to that soon too.

Please run the following now @kelizabeth

 

 

SecurityCheck by glax24              


I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.
CheckSecurity is a utility for quickly checking for the presence of vulnerable applications

  • Temporarily disable Microsoft SmartScreen to download the software
  • Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
  • If SmartScreen blocks the file from running click on More info and Run anyway
  • This tool is safe.   Smartscreen is overly sensitive. You can check the VirusTotal scan of the tool from here
  • Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
  • Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
  • You can find this file in a folder called SecurityCheckC:\SecurityCheck\SecurityCheck.txt

Checked parameters:

  1. User Account Control (UAC).
  2. Service pack.
  3. IE version.
  4. Automatic OS update. Sets of critical KB patches when updating is disabled.
  5. Antivirus, firewall, other security utilities.
  6. Versions of Java, Oracle Virtualbox.
  7. Version of Adobe Flash Player, Adobe AIR.
  8. Versions of Adobe Reader, Acrobat Reader DC, Foxit Reader.
  9. Versions of media players (iTunes, AIMP, foobar2000).
  10. Versions of messengers (Skype, Pidgin).
  11. Versions of installed browsers (Chrome, Opera, Firefox, Yandex, SeaMonkey).
  12. Versions of mail programs (The Bat, Thunderbird).
  13. Checking running processes and security program services
  14. Searching for installed Adware programs and optimizer programs (More than 5000).

Thank you

 

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  • Root Admin
  • Solution

It was my pleasure to assist @kelizabeth

Glad to hear the computer is back working well again.

 

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

  • Thanks 1
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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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