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Malware bytes keep freezing my PC when i open the game valorant.


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Malware bytes keep crashing my PC when i open the game valorant. 

when ever i open valorant and have anything else going on my monitors maybe youtube video etc it will freeze my pc to the point that no executes or shortcuts work and only way is to power off this only started happening when i downloaded and bought the malware bytes antivirus 

 

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@chasethefeel

Please do the following so that we may take a closer look at your system.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

     

Thank you

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First. You should exclude the whole VALORANT folder not just the exe.

Exclusion Info:
========================================
Malware Exclusions:
C:\Riot Games\VALORANT\live\VALORANT.exe                                                                [file]

Ransomware Exclusions:
C:\Riot Games\VALORANT\live\VALORANT.exe                                                                [file]

Web Exclusions:
C:\Riot Games\VALORANT\live\VALORANT.exe    

If you are using Nord during the gameplay turn it off. You have lots of system errors that reference Nord.

Quote

Application errors:
==================
Error: (10/21/2023 02:59:17 PM) (Source: VSS) (EventID: 12289) (User: )
Description: Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1 - 0000000000000260,0x00530194,0000000000000000,0,000001CFD2A14040,4096,[0]).  hr = 0x800701b1, Määritettyä laitetta ei ole.
.


Toiminto:
   Tee tilannevedoskysely

Error: (10/20/2023 02:13:51 PM) (Source: Application Error) (EventID: 1000) (User: NT-hallinta)
Description: Faulting application name: nordvpn-service.exe, version: 1.1.0.34, time stamp: 0x65112d57
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2428, time stamp: 0x9223bda8
Exception code: 0xe0434352
Fault offset: 0x0000000000064ffc
Faulting process ID: 0x0xef4
Faulting application start time: 0x0x1da0343e3fa2624
Faulting application path: C:\Program Files\NordVPN\nordvpn-service.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report ID: 6f342cac-95bb-41c5-acae-3a8316300ebb
Faulting package full name:
Faulting package-relative application ID:

Error: (10/18/2023 06:46:55 PM) (Source: Application Hang) (EventID: 1002) (User: NT-hallinta)
Description: The program SystemSettings.exe version 10.0.22621.2428 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Error: (10/18/2023 06:46:44 PM) (Source: Application Hang) (EventID: 1002) (User: NT-hallinta)
Description: The program ApplicationFrameHost.exe version 10.0.22621.1635 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Error: (10/16/2023 11:51:15 PM) (Source: Application Error) (EventID: 1000) (User: mypc2)
Description: Faulting application name: EALaunchHelper.exe, version: 13.43.0.5556, time stamp: 0x65270734
Faulting module name: ucrtbase.dll, version: 10.0.22621.608, time stamp: 0xf5fc15a3
Exception code: 0xc0000409
Fault offset: 0x000000000007f61e
Faulting process ID: 0x0x694c
Faulting application start time: 0x0x1da00727f31fdb9
Faulting application path: C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report ID: c3fff4cf-57c3-457d-a772-a0e20ad8dc9a
Faulting package full name:
Faulting package-relative application ID:

Error: (10/15/2023 11:25:03 PM) (Source: Application Error) (EventID: 1000) (User: NT-hallinta)
Description: Faulting application name: nordvpn-service.exe, version: 1.1.0.34, time stamp: 0x65112d57
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2428, time stamp: 0x9223bda8
Exception code: 0xe0434352
Fault offset: 0x0000000000064ffc
Faulting process ID: 0x0xdd8
Faulting application start time: 0x0x1d9ff629ee78560
Faulting application path: C:\Program Files\NordVPN\nordvpn-service.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report ID: 3220af26-832f-4ccc-bf04-371519becafe
Faulting package full name:
Faulting package-relative application ID:

Error: (10/14/2023 03:31:41 PM) (Source: Application Hang) (EventID: 1002) (User: NT-hallinta)
Description: The program XboxGameBarSpotify.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Error: (10/12/2023 02:39:52 PM) (Source: Application Error) (EventID: 1000) (User: NT-hallinta)
Description: Faulting application name: nordvpn-service.exe, version: 1.1.0.34, time stamp: 0x65112d57
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2361, time stamp: 0xc0c1b229
Exception code: 0xe0434352
Fault offset: 0x0000000000064ffc
Faulting process ID: 0x0xf9c
Faulting application start time: 0x0x1d9fc1eb5bd2286
Faulting application path: C:\Program Files\NordVPN\nordvpn-service.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report ID: 7a3883c9-0ace-4dfe-820e-cb1e02c67e64
Faulting package full name:
Faulting package-relative application ID:


System errors:
=============
Error: (10/23/2023 12:46:16 AM) (Source: DCOM) (EventID: 10010) (User: mypc2)
Description: The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.

Error: (10/23/2023 12:43:58 AM) (Source: Application Popup) (EventID: 56) (User: )
Description: ACPI2

Error: (10/23/2023 12:44:06 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 0.30.19 on ‎23.‎10.‎2023 was unexpected.

Error: (10/23/2023 12:42:44 AM) (Source: DCOM) (EventID: 10005) (User: mypc2)
Description: DCOM got error "1053" attempting to start the service BcastDVRUserService_93914d3 with arguments "Ei käytettävissä" in order to run the server:
Windows.Media.Capture.Internal.AppCaptureShell

Error: (10/23/2023 12:42:44 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The GameDVR ja lähetyksen käyttäjäpalvelu_93914d3 service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Error: (10/23/2023 12:42:44 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the GameDVR ja lähetyksen käyttäjäpalvelu_93914d3 service to connect.

Error: (10/22/2023 11:43:39 PM) (Source: DCOM) (EventID: 10010) (User: mypc2)
Description: The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.

Error: (10/22/2023 11:42:07 PM) (Source: DCOM) (EventID: 10010) (User: NT-hallinta)
Description: The server {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} did not register with DCOM within the required timeout.

 

You also have missing system drivers as well.

Quote

==================== Faulty Device Manager Devices ============

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: SM Bus Controller
Description: SM Bus Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Device
Description: PCI Device
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

 

 

Edited by Porthos
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mbst-grab-results.zipim back with the same problem. my own analysis is it is the web protector because it always freezes my pc when i tab out of the game and scroll youtube on my 2nd monitor and if my game is open it completely freezes my PC this has only happended with the one particular game too.

probably will just have to stop using the malwarebytes webprotection if i cant get it working otherwise 

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3 hours ago, chasethefeel said:

my own analysis is it is the web protector

Allow an application to connect to the Internet

To prevent Malwarebytes for Windows from blocking an application you trust, add the application executable.

  1. Click Allow an application to connect to the Internet.
  2. To find the application, click Browse.
  3. Select the application executable you want to add, then click Open.
  4. Click Done to confirm your changes.
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