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Can't install Malwarebytes (or any other anti-virus tool) on Windows 10 Pro


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Hi,

My PC refuses to install Malwarebytes (fails at 26% everytime) no matter if I use the online or standalone versions.

It also refuses to install any other online or downloadable virus checker, including CCleaner, that I have tried - erroring out each time before they can run.

The mouse is occasionally really slow, I've been having occasional boot issues too.

Something is up....

Files attached from Farbar as requested.

 

many thanks

Jon

malwarebytes error screen 01.jpg

Addition_14-10-2023 19.04.28.txt FRST_14-10-2023 19.04.28.txt

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Welcome.

 

Malwarebytes Support Tool (MBST) Clean option-run & new setup

  • Download the tool from here. Open your Downloads folder and Right-click   mb-support-xxxxxx  and select Run as administrator to start the tool. Reply YES to allow to go forward.
  • When prompted by Windows, reply YES to allow the tool to go forward.
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Too!".
  • Click the Advanced Options link. This is important. Please ensure Advanced Options is clicked.
  • Click the Clean button followed by Yes to proceed.
  • Upon completion, click OK to reboot your computer.
  • After the reboot, please wait for the program to reopen. Have lots & lots of patience for the GUI screen to show
  • You will be presented with the option to install Malwarebytes for Windows. Click YES.
  • Have lots of patience. Follow all the prompts to do a new Setup of Malwarebytes for Windows.

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  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved.
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

 

Please attach this file in your next reply.


 
Download AdwCleaner and save it to your desktop.

  • Double click AdwCleaner.exe to run it.

When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window
by clicking their button to the far-right for ON status

  • Delete IFEO keys
  • Delete tracing keys
  • Delete Prefetch files
  • Reset Proxy
  • Reset IE Policies
  • Reset Chrome policies
  • Reset Winsock
  • Reset HOSTS file
  • Click Scan Now ...
  • When the scan has finished a Scan Results window will open.
  • Click Cancel (at this point do not attempt to Quarantine anything that is found)
  • Now click the Log Files tab ...
  • Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
  • A Notepad file will open containing the results of the scan.

Please attach the file in your next reply.

Edited by JSntgRvr
Typo
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  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved.
  • Start FRST (FRST64) with Administrator privileges
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

 

Please attach this file in your next reply.

Edited by JSntgRvr
Typo
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Lets try this again.

Malwarebytes Support Tool (MBST) Clean option-run & new setup

  • Download the tool from here. Open your Downloads folder and Right-click   mb-support-xxxxxx  and select Run as administrator to start the tool. Reply YES to allow to go forward.
  • When prompted by Windows, reply YES to allow the tool to go forward.
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Too!".
  • Click the Advanced Options link. This is important. Please ensure Advanced Options is clicked.
  • Click the Clean button followed by Yes to proceed.
  • Upon completion, click OK to reboot your computer.
  • After the reboot, please wait for the program to reopen. Have lots & lots of patience for the GUI screen to show
  • You will be presented with the option to install Malwarebytes for Windows. Click YES.
  • Have lots of patience. Follow all the prompts to do a new Setup of Malwarebytes for Windows.

Let me know the outcome.

Edited by JSntgRvr
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Much better tank you - all seems well since I  :

  1. disabled the RAM disc
  2. removed a Passport HD portable drive I had connected to Drive E:

 

I guess one or both of these could have been at fault.

Windows is acting normal, mouse speed normal, boot up normal, Malwarebytes installed OK and operating without detections, all MS apps running without 'temp' folder errors.

Thank you @JSntgRvr  🙏

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Congratulations.
 
Use this application to remove tools used and their quarantined items:
 
Please download KpRm by Kernel-panik and save to your Desktop.

  • Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

  • Put a check mark next to these items:

- Delete tools

- Create Restore Point

- Delete now

  • Click the "Run" button.

automatic.png

  • When the tool has finished, it will create and open a log report and  delete itself.

A few final recommendations:

  • Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
  • Make sure you're backing up your files
  • Keep all software up to date - PatchMyPC -
  • Keep your Operating System up to date and current at all times -
  • Further tips to help protect your computer data and improve your privacy:
  • Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

Further reading if you like to keep up on the malware threat scene:
 
Malwarebytes
 
Bleepingcomputer
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for contacting Malwarebytes. Regards. smile.png

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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