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Great Expressions Dental Centers Data Breach

David H. Lipman

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Great Expressions Dental Centers Data Breach


Notice of a Data Security Incident

Great Expressions Dental Centers (“GEDC”) is committed to protecting the security and privacy of our patients’ information. On February 22, 2023, we experienced an event that disrupted the operations of some of our information technology systems. Upon becoming aware of the event, we immediately took steps to secure our systems and investigate the extent of this activity. We also retained third-party forensic investigators to assist in our investigation. With their help, we determined that an unauthorized party accessed some of our systems between February 17, 2023 and February 22, 2023.

As part of our investigation, we assessed what protected health information (“PHI”) may have been accessed or removed from our information technology systems in connection with the event. We concluded this assessment on September 12, 2023. While we determined that GEDC’s electronic medical records system was not impacted by this event, we concluded that some patient PHI nevertheless may have potentially been accessed or removed. Such PHI may have included name, date of birth, contact information, mailing address, diagnosis and treatment information, dental examination information, charting information, treatment plans, x-ray images, date(s) of service, provider name(s), GEDC office of treatment, billing records, cost of services, prescription information and/or health insurance information. A small subset of patients may have had their Social Security number, credit or debit card information and medical and dental history impacted by the event.

Following the event, to prevent something similar from occurring, we implemented additional safeguards and technical security measures to further protect and monitor our systems. We encourage potentially impacted patients to remain vigilant to the possibility of fraud by reviewing their account statements and monitoring free credit reports for any unauthorized activity and reporting any such activity. A dedicated call center has been established to answer questions about this event; it is accessible by calling (866) 347-3591, Monday through Friday, from 8:00 a.m. to 5:30 p.m. Central Time, excluding major U.S. holidays.


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