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Convergence of Problems


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Let's start with the good news:

  1. I back up my Dell Inspiron 3910 every 2 weeks without fail.
  2. I have had no white outs or black outs for months.
  3. MB says my system is clean: 100% "Crushing it"
  4. I never had infections, things in quarantine or issues

Now the questionable: These things are minor. They may or may not be related. Certainly a call to Dell is warranted. I must psych myself up, a problem now.

  1. 3 out of 4 Dell Support Assist functions stopped working or froze over the last week. Download/Driver function remained active and untouched. the only one I used.
  2. Dell Support Assist required updating; froze on 1st try, failed on second try. This failure prevents me from getting to that Download/Driver directly. I can access through the Warranty Service Update Status
  3. Windows Update failed last night 8:19 PM. Nothing else was running and the system was idle for several hours. It broke my problem free history of 13 days.
  4. This morning, no background picture. That made me pause, but I chose my photo from personalization with out problems. There's been background photo "loss" of some kind over the last 3 weeks.

I'm curious if these things are considered "garden variety" no big deal and just come with the territory of using any computer these days. If so, ignore and I'll go away.

Thank you🌺

Second thought to Admins: perhaps this is more appropriate to Windows PC Help Category

 

 

Edited by NewTricks
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  • Root Admin

The Dell software is flaky - no two ways about it. Sort of is what it is

The failed Windows Update can be hit or miss and not necessarily always too big an issue

The missing desktop wallpaper is odd if you did not change it

Alone none are too big an issue, together they at least warrant further investigation

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system.


Please make the following changes.

 

  • Temporarily disable your antivirus real-time protection or other security software first if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed.
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed.
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

 


Next, run these steps and post back the logs as an attachment when ready.


[ 1 ]

Malwarebytes for Windows

  • If you already have Malwarebytes installed then open Malwarebytes and click on the small gear icon, then click on the "Check for updates" button on the General tab.
  • After any updates, click the middle Scan button from the main page. It will automatically run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed, make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let us know in your next reply that the scanner would not run.

[ 2 ]

Malwarebytes AdwCleaner

  • Please download Malwarebytes AdwCleaner and save the file to your Desktop or Downloads folder.
  • Double-click to run the program - Malwarebytes AdwCleaner guide
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • DO NOT uninstall or remove the Preinstalled software if found. Uncheck any items listed as Preinstalled
  • When finished, if items are found please click Quarantine to finish the cleaning process.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach that log to your next reply.
     
  • If No Detections are found, Click Skip Basic Repair

    WARNING: Do Not click the Run Basic Repair button unless instructed to by a Malwarebytes support agent or authorized helper


 

RESTART THE COMPUTER Before running Step 3

[ 3 ]

Gather MBST Logs

Please do the following so that we may take a closer look at your system for any possible infections.

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

    WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper

 

Thank you

 

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  • Root Admin
  • Solution

Please run an SFC.EXE  /SCANNOW   check from an elevated admin command prompt

Then a new disk check from that command window as well

echo y|chkdsk c: /f

Then restart the computer and let me know if any obvious issues

I'm thinking possibly a timing issue is all. Perhaps some apps clashed running together as we have the schedule task for backing up the hives as well as some other tasks.

Then the Dell Valut faulted for some reason, once that happened the program isn't going to run until you restart the computer

 

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That had a good effect. 💯

  1. Dell Driver/Download update is now easily accessible
  2. Dell scan hardware now works
  3. No Windows Update failure
  4. Background settings intact

Good point about the timing of the backups/hives. I will include time buffers on back up days.

It is Friday the 13th 🙃

 

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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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