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[ RESOLVED ] Comment faire un scan complet avec Malwarebytes ?


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Bonjour,

J'ai un abonnement Premium Malwarebytes mais il est très difficile d'ordonner un scan complet de mon ordi avec Malwarebytes... Je ne trouve pas la fonction, elle devrait être plus en avant... Pouvez-vous me dire comment je dois faire pour faire un scan complet de mon ordinateur avec Malwarebytes, s'il vous plaît ? Merci d'avance pour votre aide

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

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For any of these issues:

  • Renewals
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  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Malwarebytes non è progettato per funzionare come i normali scanner AV e utilizza un nuovo tipo di motore di scansione che si basa principalmente su tecniche di rilevamento euristico piuttosto che sulle tradizionali firme delle minacce. Malwarebytes è inoltre progettato per cercare in tutte le posizioni in cui è noto che il malware si installa/nasconde, quindi non dovrebbe essere necessaria una scansione completa o personalizzata, soprattutto su base frequente (come giornaliera), soprattutto perché la scansione delle minacce predefinita /Quick Scan controlla tutti i punti di caricamento/posizioni di avvio, il registro, tutti i processi e i thread in esecuzione in memoria, insieme a tutte le cartelle di sistema, cartelle di programmi e cartelle di dati, nonché eventuali browser installati, cache e posizioni temporanee. Ciò significa anche che se una minaccia fosse attiva da una posizione non standard, poiché Malwarebytes controlla tutti i thread e i processi in memoria, dovrebbe comunque essere rilevata. L'unica minaccia che *potrebbe* sfuggire sarebbe una minaccia dormiente/inattiva che non è attivamente in esecuzione/installata su un'unità secondaria, tuttavia, se la minaccia fosse eseguita, Malwarebytes dovrebbe rilevarla. Inoltre, ogni volta che viene scoperto che una nuova posizione viene utilizzata dal malware, il team di ricerca di Malwarebytes aggiunge dinamicamente tale posizione agli aggiornamenti del database in uscita in modo che le posizioni controllate dalla scansione rapida/minacce predefinita in Malwarebytes possano essere modificate al volo dalla ricerca senza che richiedono aggiornamenti/upgrade della versione del motore o del programma.

Se hai bisogno di uno scanner di file flat per controllare i dati/unità archiviati, ti consiglio di utilizzare Windows Defender
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That is not easy I've answers in English and in Italian, I cannot translate the page because there are 2 different languages in this page... The first time I posted here in this forum, people spoke French, that's why I wrote in French... I am sorry to have done so... It was not to bother anyone

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28 minutes ago, EdinaElodie said:

I need to know if this is true or if it is for me to buy a Spyhunter subscription

 

Crap software, uninstall it.

 

28 minutes ago, EdinaElodie said:

My PC started to act strangely even if Malwarebytes hasn't detected any malware

Please do the following so that we may take a closer look at your system for any possible infections.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

     

Thank you

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19 minutes ago, Porthos said:

 

Crap software, uninstall it.

 

Please do the following so that we may take a closer look at your system for any possible infections.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

     

Thank you

µHi, thank you very much but I finally found the way to make a full scan with Malwarebytes, I didn't find earlier because that wasn't clear enough, but I had to click on "analyse personnalisée" ("personalized analyze") and I was looking for "Scan complet" ("Full scan")... But now, I ran it and it is running now for 1 hour 29 minutes, it is still running, but it already detected 1 malware until it didn't detect in the first place with the fast scan

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7 minutes ago, EdinaElodie said:

µHi, thank you very much but I finally found the way to make a full scan with Malwarebytes, I didn't find earlier because that wasn't clear enough, but I had to click on "analyse personnalisée" ("personalized analyze") and I was looking for "Scan complet" ("Full scan")... But now, I ran it and it is running now for 1 hour 29 minutes, it is still running, but it already detected 1 malware until it didn't detect in the first place with the fast scan

I clicked on the Malwarebytes detection of malware to know more about it, and it says Malware.AI - Malware - E:\DISQUE D\TEL\AVCERTCLEAN1.2.0.EXE

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5 minutes ago, Porthos said:

Now get the logs I requested previously

I am sorry but this is very hard to know what to do with Malwarebytes support tool... I tried but for saying what ? That Malwarebytes didn't detect a malware in my PC ? But it happens, Malwarebytes is as efficient as possible, but unfortunately it cannot block every malware, it does its best to detect the maximum of them, doesn't it ?

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You said the following

2 hours ago, EdinaElodie said:

My PC started to act strangely even if Malwarebytes hasn't detected any malware

So I asked you to do the following to check if you have any other issues.

 

Please do the following so that we may take a closer look at your system for any possible infections.

Please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to the Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

     

Thank you

Edited by Porthos
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